Account Manager
Posted on 3/26/2024
OpenTable

1,001-5,000 employees

Online restaurant reservation and management platform
Company Overview
OpenTable, a subsidiary of Booking Holdings, Inc., stands out as a global leader in the restaurant industry with a vast network of over 55,000 establishments worldwide, offering an all-inclusive solution that streamlines both front and back of house operations. The company's competitive edge lies in its robust customer support available in 240 languages, extensive integration with numerous technology partners, and a user-friendly app that provides personalized restaurant recommendations and reservation management. OpenTable's commitment to enhancing the dining experience and restaurant operations, backed by over 25 years of industry leadership, makes it an attractive workplace for those seeking to contribute to a company that prioritizes customer satisfaction and technological advancement.
Consumer Goods

Company Stage

N/A

Total Funding

$50.9M

Founded

1998

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

3%

1 year growth

3%

2 year growth

10%
Locations
Las Vegas, NV, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Management
Salesforce
Marketing
Customer Service
CategoriesNew
Sales & Account Management
Customer Success Management
Strategic Account Management
Requirements
  • Account management or equivalent experience in a restaurant/hospitality environment
  • Validated customer service skills
  • Deep expertise in restaurant operations and management including comprehension of P&L and financial statements
  • Ability to work across many departments to take on problems and achieve results
  • Understanding of implications on the restaurant business, including identifying new business opportunities
  • Ability to handle objections and comfortable with a consultative sales approach
  • Confident in the delivery of training and speaking in front of groups
  • Excellent social and organization skills: task prioritization, effective time management
  • Strong writing, presentation and interpersonal skills
  • Analytical and data-driven approach for making and supporting business decisions
  • Knowledge of Google Suite and understanding of Apple products and operating systems
  • Appreciation for working in an unstructured and forward-thinking environment
Responsibilities
  • Cultivate and build upon existing high-level relationships to serve as a trusted advisor to restaurants
  • Understand customer needs and identify sales opportunities to sell premium marketing tools
  • Build and apply data-driven presentations for ongoing business reviews
  • Achieve company goals and sales objectives set quarterly
  • Track weekly meeting activity in Salesforce
  • Assist restaurant management with configuration to optimize reservation flow
  • Act as an advocate for restaurant customers and resolve cross-functional issues
  • Act as the high-level point of contact for restaurant customer concerns
  • Work with the Marketing team to help design and implement restaurant-specific marketing programs and drive participation in promotional programs
  • Capture feedback from restaurants to suggest feature and functionality requirements for product upgrades
  • Educate operators about trends in the industry and offer actionable, data-driven insights
  • Lead restaurant retention rate; aid in the re-signing of customers with expired contracts
  • Ability to travel upwards of 30%