Commercial Training Manager
Confirmed live in the last 24 hours

1,001-5,000 employees

Takeaway food delivery
Company Overview
Deliveroo's mission is to bring customers a whole world of restaurant-quality food.
London, UK
Experience Level
Desired Skills
Sales & Account Management
  • Strong presentation and collaboration skills to deliver training programs and work with our agents
  • Outstanding organisational and analytical skills to assess training needs
  • Management skills to work with Directors and Managers to develop and implement training for a Program Area
  • Create content using Google Slides and other online L&D tools (you will be coached by the Commercial L&D, Incentives manager to build training modules on our Roo Commercial Academy)
  • Knowledge of a Sales Process (SPIN, Challenger, Miller Heiman, Sandler, Corporate Visions, Value Selling, Richardson etc) desirable but not essential
  • Experience in sales training delivery or equivalent combination of education and experience
  • Understanding of Salesforce and High Velocity Sales or similar
  • Understand a GTM function and the levers that drive its success
  • Fluent in Italian - desirable but not essential
  • You will build our training journey and deliver training materials to improve the performance of our agents in our Account Management and Customer Success teams to accomplish commercial outcomes, increase Customer Satisfaction and shorten the onboarding "time to ramp"
  • Ensure that existing team members continue their learning journeys to improve their performance
  • Partner with Directors and Managers to identify the most important training needs to provide education and development programs within the Program Area. Work with Customer and Training teams to ensure programs are consistent with Deliveroo's vision, values and goals
  • Partner with peers to share best practices and program content to rebuild our programs and create a modern education and development department
  • Create systems for assessing needs of the target audience and a system for measuring each program's effectiveness. Adjust training based on feedback. Use data, call recording and stakeholder feedback to determine priorities
  • Deliver training modules to staff and spend time listening to live calls and call recording to provide one-on-one feedback to the central team to define role requirements and competency frameworks
  • Work with your team and several departments to improve our next-generation Commercial Competency Framework to evaluate employees performance and build our Levelling Expectations Framework
  • Develop, organise, and coordinate resources to implement integrated ongoing training programs, materials, and manuals for all target audiences within CoE's