Unique Assets Managed Services Team Manager

Job Title: Unique Assets Managed Services Team Manager

Locations: Fort Worth, TX | Hybrid

SS&C Technologies is the world’s largest independent hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. SS&C’s unique business model combines end-to-end expertise across financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries.

Why You Will Love It Here! 

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans

• Your Future: 401k Matching Program, Professional Development Reimbursement 

• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays

• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave 

• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees

• Training: Hands-On, Team-Customized, including SS&C University 

• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Oversees the Real Estate, Oil & Gas, and Tax Managed Services Teams and is a point of escalation

• Support the teams as a people manager

• Oversees the input and maintenance of data in TRMS, TMMS and the tax system per the responsibilities defined

• Oversees development and maintenance of daily, monthly, quarterly and annual procedures

• Ensures that transactions are balanced and documented according to policies and procedures

• Oversees coordination of the processing of activity

• Ensures daily deadlines for processing and reconciliation are met

• Coordinates schedules for activity with each client

• Ensures reconciliation outages are resolved in a timely manner

• Research, document and manage client escalated issues, provide user support to clients and log client requests for services as needed to a timely resolution

• Build, maintain and foster positive and growing relationship with clients

• Partner with SS&C | Innovest internal business partners to identify issues and assist in resolution

• Demonstrate relentless focus on accurate and timely processing for the client

• Be an advocate for client issues and concerns

• Clearly communicate issues and concerns to applicable parties on the client’s behalf

• Build, maintain and foster positive and growing relationships with all departments of SS&C  Innovest, and with vendors

• Demonstrate a subject matter expertise on clients to be seen as an integral resource for other departments internally

• Communicate effectively and professionally

Workflow Management

• Actively manage scheduled work and work of the team

• Actively manage escalated issues for resolution

Knowledge Management

• Demonstrate SS&C  Innovest and Unique Asset Managed Services expertise

• Take a proactive approach to learning

• Be a subject matter expert on Unique Asset Managed Services tasks

What You Will Bring:

• 5+ years’ experience people management of operations teams

• Ability to work in office full time

• Excellent customer service skills

• Excellent analytical/problem solving capabilities

• Excellent presentation, verbal and written communication skills

• Ability to learn new processes and systems quickly

• Able to work independently

• Ability to work under pressure, in a deadline driven environment

• Ability to prioritize workloads and maintain organization

• Understanding of Real Estate, Loans, Oil & Gas, Property Taxes, Trust Operations, Financial Markets, Securities Industry, Retirement Industry and Banking

• Excellent computer skills, including Word, Excel, and Outlook

• TRMS or TMMS experience a plus

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website: www.ssctech.com/careers.