Bilingual Outreach & Engagement Specialist
Confirmed live in the last 24 hours
Pomelo Care

51-200 employees

Digital platform for personalized prenatal care
Company Overview
Pomelo Care stands out in the healthcare industry by focusing on providing high-quality, accessible, and personalized care for pregnant individuals and newborns, bridging the gap between in-person appointments with digital support. Their unique approach involves collaborating with existing care teams, or assisting in finding one, ensuring a comprehensive and coordinated care experience. This focus on evidence-based care, combined with the use of technology, positions Pomelo Care as a leader in enhancing healthcare outcomes for families.
AI & Machine Learning
B2C

Company Stage

Series A

Total Funding

$41M

Founded

2021

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

70%

1 year growth

240%

2 year growth

537%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
CategoriesNew
Medical, Clinical & Veterinary
Healthcare Administration & Support
Requirements
  • Fluent in Spanish
  • Bachelor's degree in social work, healthcare, or related field
  • Excellent customer service and communication skills
  • Willing to work some nights and weekends
  • Internet-connected, able to work remotely
  • Familiar with working with people assigned to Medicaid health plans
  • Passionate about changing the current landscape of healthcare
  • Strong organizational and time-management skills
  • Ability to work independently and as part of a team
Responsibilities
  • Conduct outbound calls and digital outreach to provide information and education about Pomelo Care services and resources
  • Manage inbound calls from potential patients
  • Achieve member enrollment goals as driven by company KPIs
  • Support patients by answering their questions, addressing their concerns, and providing guidance on how Pomelo can support their needs
  • Document all interactions and maintain timely, accurate records of patient outreach activities
  • Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services
  • Work with families to schedule appointments and follow-up care as needed
  • Participate in training and development opportunities to stay current on healthcare trends and regulations