Regional Manager
Customer Success
Posted on 1/9/2024
INACTIVE
Minitab

201-500 employees

Comprehensive data analysis and process improvement tools provider
Company Overview
Minitab stands out as a leader in the data analysis industry with its comprehensive suite of tools and a dedicated team of data analytic experts, offering a unique blend of technical innovation and customer support. The company's competitive advantage lies in its 50-year history of helping organizations improve their processes, driving cost containment, enhancing quality, and boosting customer satisfaction. With a culture focused on enabling better, faster, and more accurate decisions, Minitab's products are trusted by thousands of businesses worldwide, demonstrating its industry leadership.
Data & Analytics

Company Stage

N/A

Total Funding

N/A

Founded

1972

Headquarters

State College, Pennsylvania

Growth & Insights
Headcount

6 month growth

6%

1 year growth

14%

2 year growth

30%
Locations
Coventry, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Marketing
CategoriesNew
Sales & Account Management
Requirements
  • 5-10 years in a customer success role, implementation or Support of an enterprise SaaS product
  • 2 years in a leadership role that included managing and mentoring a team
  • Bachelor's degree (B.A.) from a four-year college or university (MBA a plus)
  • Experience with capacity/workforce planning, disciplinary/corrective actions, change management, employee career development, training and development, and performance feedback and coaching
  • Experience and desire to lead a technical services staff
  • Willingness to travel frequently to State College and other global Minitab locations as needed as well as global customer sites
Responsibilities
  • Support the execution of the Customer Engagement Lifecycle (CEL) by driving programs to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement
  • Ensure successful execution of strategies throughout region, whilst ensuring adherence to global and regional methodologies and best practices
  • Manage the Customer Success Teams in partnership with their respective Managers to complete onboarding/project tasks relating to deployment of Minitab Products
  • Manage customer escalations from your direct reports and follow a methodical escalation process to executive management
  • Liaison with marketing to coordinate marketing activities focused on Services within the Customer Engagement Lifecycle
  • Provide management for the Customer Success teams, with guidance from the Senior Director, Global Customer Success
Desired Qualifications
  • MBA
  • Experience with enterprise applications
  • Experience in leading a technical services staff
  • Experience in supporting enterprise applications
  • Experience with most of the following areas: Capacity/workforce planning, disciplinary/corrective actions, change management, employee career development, training and development, and performance feedback and coaching