Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions. Our mission is to create the best insurance experience possible.
 

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C company offering the stability of a large, profitable and growing company combined with a small-company entrepreneurial spirit. Our purpose-driven ethos provides team members with opportunities to contribute, develop, and belong. 

PURPOSE OF THE JOB

The purpose of this job is to support the Service Center of Excellence underwriting staff by processing insurance policy submissions as they are received from policy holders. This position exists to alleviate the administrative responsibilities of the underwriting staff and to ensure that submissions are moving forward in a timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Enters underwriting data into web-based system.

• Enters submission information in company’s proprietary web-based system to enable underwriter to quote business.
• Follows up with agents to obtain missing submission information using web-based system.
• Requests renewal information from agents and help prepare renewal for underwriter to quote. 

Provides administrative and technical support to Underwriting staff and Supervisors.

• Handles agent/insured phone calls, faxes, and mail.
• Orders loss runs requested by agents and insureds and sends via fax, email, or mail.
• Prepares and mails claims kits and marketing materials requested by agents and insureds. 
• Enters statistical data on a daily basis to ensure operational workflow.
• Responds to general inquiries concerning department activities in accordance with established policies and procedures. 

SUPERVISORY RESPONSIBILITIES

This role does not have supervisory responsibilities.

EDUCATION AND EXPERIENCE

High school diploma or general education degree (GED) required. Associate’s degree a plus.  Minimum 1 – 3 months of related experience and/or training; or equivalent combination of education and experience. 

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

KNOWLEDGE AND SKILLS

Familiarity with administrative support practices desirable. Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Data entry skills and the ability to learn enterprise and department specific applications. Basic Word and Excel knowledge. Ability to conduct basic research.

PHYSICAL REQUIREMENTS 

Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear.

WORK ENVIRONMENT 

This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment.

The current range for this position is

This range is exclusive of fringe benefits and potential bonuses.  If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work.

WHY JOIN ICW GROUP?
•    Challenging work and the ability to make a difference
•    You will have a voice and feel a sense of belonging
•    We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
•    Bonus potential for all positions
•    Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)
•    10 paid holidays throughout the calendar year
•    Want to continue learning? We’ll support you 100%

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.