Full-Time

Service Team Analyst III

Uber for Business

Confirmed live in the last 24 hours

Uber

Uber

10,001+ employees

Global platform for ride-hailing and logistics

Automotive & Transportation
Fintech

Compensation Overview

$26Hourly

+ Bonus + Other Compensation

Entry, Junior

No H1B Sponsorship

Phoenix, AZ, USA

Employees are expected to spend at least half of their work time in the Phoenix office.

Category
IT Support
IT & Security
Required Skills
SQL
Data Analysis
Requirements
  • At least 1 year of experience in a related field
  • Prior experience in technical troubleshooting
  • Intermediate data analysis and processing skills using spreadsheets with formulas and SQL
  • Strong stakeholder management skills
  • Strong communication and problem-solving skills
  • Schedule flexibility to work early, late, or weekend shifts, as well as holidays
  • 1+ years of experience in bug identification, triaging, bug reproduction, debugging and outage identification; or IT incident management
  • 1+ years of hands-on experience in Software / Application tech issues investigation, problem identification, reporting observations to the tech team and getting them fixed
  • 1+ years of data analytics/science experience with insights, and intermediate SQL and coding experience
  • 1+ years of Uber Operations experience specializing in retail, heavy investigations, end to end support to customer concern resolution; and heavy proficiency in Uber domain, app, and tools
  • Some work experience with systems, data processing, or analysis using spreadsheets
  • Some experience in customer related field
  • Technical skills: Intermediate sheets experience, proficient in Google Suites
  • Some knowledge of or coding experience
Responsibilities
  • Identify and triage the potential bugs and report valid bugs to engineering, and follow through on the invalid reports
  • Ensure the right and thorough investigation is conducted for creation of a high quality engineering bug report
  • Communicate clearly with other teams throughout the investigation
  • Ability to identify trends and insights that are useful and relevant for unique investigations
  • Analyze, deep-dive and respond in a timely manner to service issues and requests according to internal documentation and out-of-the box thinking when vital
  • Apply system issues notifications received from Product teams to communicate ongoing critical incidents to internal and external partners
  • Improve troubleshooting guide for the team so other agents can use resources to reproduce the issues they triage
  • Partner and support projects with Tier 4, project/product teams, and partners to improve overall bug identification, investigation, and resolution

Uber connects people and goods through its global platform, offering services in ride-hailing and logistics. Users can request rides or deliveries via the app, which matches them with drivers or delivery personnel. The company operates on a commission-based model, earning revenue from ride fares, delivery fees, and service charges. What sets Uber apart from its competitors is its wide range of services, including freight and essential goods transportation, along with a strong focus on safety through driver background checks and real-time verification. The goal of Uber is to continuously expand its offerings and improve the user experience in transportation and delivery.

Company Stage

IPO

Total Funding

$15.4B

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

11%

1 year growth

17%

2 year growth

35%
Simplify Jobs

Simplify's Take

What believers are saying

  • Uber's innovative travel products, such as Uber Yacht and Uber Cruise, cater to high-end tourists, potentially increasing revenue and brand prestige.
  • The settlement in Massachusetts could serve as a model for similar agreements globally, enhancing driver satisfaction and retention.
  • Uber's 'One Less Car' initiative could attract environmentally conscious consumers, boosting its reputation and user base.

What critics are saying

  • The high cost of settlements and compliance with new regulations could strain Uber's financial resources.
  • Expanding into new services like boat rides may divert focus and resources from its core ride-hailing business.

What makes Uber unique

  • Uber's expansion into boat services in European tourist destinations like Ibiza, Venice, and Greece sets it apart from traditional ride-hailing competitors.
  • The company's strategic push to become a super app, offering comprehensive travel booking options, differentiates it from other ride-hailing services.
  • Uber's settlement with Massachusetts, which includes guaranteed minimum pay and benefits for drivers, positions it as a leader in driver welfare compared to other gig economy companies.

Help us improve and share your feedback! Did you find this helpful?