Full-Time
Service Technician
Whaley Foodservice
51-200 employees
Commercial kitchen equipment service and parts
No salary listed
Raleigh, NC, USA
In Person
Extensive daily travel to work sites is required, with an on-call weekend rotation.
 Field Service (1) |
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- Must be at least 18 years of age.
- Three years of maintenance experience, including repairing commercial cooking or refrigeration equipment, is required.
- Strong HVAC experience is a plus.
- A valid driver's license and a driving record aligned with the company's safety standards are required.
- A satisfactory background check and drug screen are required.
- Ability to work independently.
- Dependability.
- Ability to accurately and promptly complete required paperwork.
- Excellent customer service skills.
- Stable work history.
- Ability to regularly lift or move up to 50 pounds, frequently lift or move up to 100 pounds, and occasionally lift more than 100 pounds with assistance.
- Ability to perform repeated bending, twisting, stooping, kneeling, and ladder climbing.
- Ability to work in high-temperature environments and around hot grease.
- Troubleshoot and repair commercial kitchen cooking, refrigeration, and HVAC equipment.
- Communicate with the branch office to order repair parts.
- Communicate with customers and the branch office regarding repair status.
- Complete service tickets according to procedures.
- Monitor truck stock to ensure required parts are stocked on the vehicle.
- Maintain the service vehicle, tools, and uniforms.
- Meet reasonable on-call requirements.
- Travel extensively each day to work-site locations.
- Participate in an on-call weekend rotation.
- Strong HVAC experience.
Whaley Foodservice provides service and maintenance for commercial kitchen equipment and offers OEM replacement parts through Whaley Parts & Supply. The company supports the foodservice industry with technical expertise, spare parts, and parts sourcing since 1944. It emphasizes dependable customer service and expert support as core capabilities, highlighted by recognition as a top South Carolina company. The key differentiators are its long track record, focus on authentic OEM parts, and a people-first approach to service. The goal is to be a trusted partner that keeps commercial kitchens running smoothly by delivering reliable maintenance, genuine parts, and responsive technical assistance.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Lexington, Kentucky
Founded
1944
Get referred to Whaley Foodservice
See people who can refer or advise you
Simplify's Take
What believers are saying
- 2026 website updates show active recruiting and continuing investment in service capacity.
- Recent Air National Guard contract extends government relationships through 2030, stabilizing revenue.
- 22-location footprint and 400 technicians support cross-selling parts, maintenance, and emergency repair.
What critics are saying
- Whaley still recruits technicians in 2026, signaling chronic labor shortages and turnover pressure.
- Parts Town already owns Whaley; strategic autonomy is gone, limiting employee upside.
- If technician hiring stalls, response times slip and manufacturers shift service partners within 12 months.
What makes Whaley Foodservice unique
- Parts Town acquired Whaley in 2016, giving national distribution scale and purchasing power.
- Whaley claims 400 CFESA-trained technicians across 22 locations, unusually dense service coverage.
- Government contracts with Air National Guard and Defense Health Agency prove regulated-repair credibility.
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Benefits
Health Insurance
Dental Insurance
Life Insurance
Disability Insurance
Paid Holidays
Paid Vacation
Training Programs
Professional Certification Support
Professional Development Budget