Full-Time

Customer Success Manager

Confirmed live in the last 24 hours

Typeform

Typeform

501-1,000 employees

Creates user-friendly online forms and surveys

Consumer Software
Enterprise Software

Compensation Overview

$62k - $79kAnnually

+ Bonus

Mid

Remote in USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • 3+ years in a customer success role within a SaaS company
  • Easily builds rapport with customers and team members
  • A proven track record of driving expansions and renewals
  • Process-driven and an analytical mindset
  • Can identify and communicate trends in their book of business
  • Strong written and verbal communication skills
  • Ability to break down and communicate technical terminology in a non-technical manner
  • Natural curiosity and enthusiasm
  • A team-focused, collaborative instinct
Responsibilities
  • Partner with customers at key moments in their lifecycle to develop an understanding of their needs and coach them on how to use Typeform to reach their desired goals
  • Use internal tools to monitor customer health, usage metrics, and progress
  • Connect with and assist customers when they fall out of engagement cadences, nurturing usage and mitigating risk in accounts
  • Identify expansion opportunities and negotiate and close renewals
  • Deliver account reviews, status updates, and information around trends to leadership and cross-functional teams
  • Collaborate across teams (Sales, Support, Product, Community, Marketing) to ensure a smooth journey, and deliver impactful feedback to inform content, program, and product development.

Typeform creates online forms and surveys that are easy to use and engaging. Their products include form builders, survey makers, quiz creators, and the VideoAsk tool for interactive video conversations. These tools help businesses collect and analyze data effectively, leading to better response rates and more meaningful insights. Typeform serves a wide range of industries, including automotive, healthcare, education, and marketing, catering to various roles like marketing and human resources. The company operates on a subscription-based model, allowing clients to choose from different pricing tiers based on their needs. This model provides a steady revenue stream and enables Typeform to continuously enhance its offerings. By partnering with agencies, Typeform helps clients integrate their tools into existing workflows, ensuring they maximize the platform's potential.

Company Stage

Series C

Total Funding

$187.3M

Headquarters

Barcelona, Spain

Founded

2012

Growth & Insights
Headcount

6 month growth

2%

1 year growth

7%

2 year growth

50%
Simplify Jobs

Simplify's Take

What believers are saying

  • Typeform's continuous innovation, such as the launch of Formless and Brand Kits, positions it as a leader in the SaaS market for data collection.
  • The company's subscription-based model ensures a steady revenue stream, allowing for ongoing product development and customer support.
  • Typeform's Agency Partner Program and enhanced Startup Program expand its market reach and foster strong client relationships.

What critics are saying

  • The competitive SaaS market for online forms and surveys could pressure Typeform to continuously innovate to maintain its market position.
  • Integration of new AI-powered tools like Formless may face adoption challenges, potentially impacting user satisfaction and retention.

What makes Typeform unique

  • Typeform's focus on creating engaging and user-friendly forms and surveys sets it apart from competitors who may prioritize functionality over user experience.
  • The introduction of AI-powered tools like Formless and interactive multimedia forms demonstrates Typeform's commitment to innovation and staying ahead of market trends.
  • Typeform's extensive range of industry-specific solutions and role-based tools cater to a diverse clientele, unlike many competitors who offer more generalized products.

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