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Full-Time

UNIV-Administrative Coordinator I-Department of Ophthalmology

Posted on 11/21/2024

Medical University of South Carolina

Medical University of South Carolina

Compensation Overview

$39k - $72.1kAnnually

Junior, Mid

Charleston, SC, USA

Category
Administrative & Executive Assistance
Administrative Support
Specialized Administrative Roles
Requirements
  • A high school diploma and four years relevant experience in business management, public administration or administrative services; or a bachelor's degree and two years experience in business management, public administration or administrative services.
  • 2-5 years of experience in a healthcare setting, often with increasing responsibility in administrative or supervisory roles.
  • Experience in managing patient scheduling, physician support, or clinic support.
  • Proven experience in leading teams or supervising administrative staff, including tasks like performance evaluations, mentoring, and resolving staff conflicts.
  • Background in conducting performance evaluations and working on employee development plans.
  • Experience with electronic medical record (EMR) systems such as EPIC as well as hospital systems like OR scheduling platforms (e.g., Hospital IQ).
  • Familiarity with medical billing and coding, insurance authorizations, and patient referrals.
  • Experience in managing workflows, and implementing changes in clinic operations or schedules.
  • Experience with healthcare compliance regulations, including HIPAA, and an understanding of clinical protocols or accreditation standards.
  • Experience in managing the recruitment process from job postings to candidate selection, interviewing, and onboarding.
Responsibilities
  • Manage all patient surgeries including, but not limited to, scheduling, documentation, consents and patient education using all associated specialized computer systems.
  • Prepare patient files for surgery by reviewing documentation of clinic visits, pre-op work ups and appointments, lab reports and referring physician correspondence.
  • Provide ongoing coordination and communication to all preoperative patients.
  • Manage physicians’ clinics by approving overbooks and reviewing upcoming clinic schedules.
  • Serve as the liaison between scheduling, staff and physicians to ensure clinic efficiency.
  • Responsible for template changes, clinic cancellations and add-ons and any associated patient notification by phone or letter.
  • Prepare all clinic change requests and approvals to ensure processing in a timely manner.
  • Coordinate patient financial responsibilities with financial counseling and precertification teams.
  • Communicate with revenue cycle teams regarding all elective service needs and billing issues.
  • Oversee FAP and COB financial assistance requests.
  • Work with Community Partners to establish funding for underinsured or uninsured patients.
  • Supervise all Administrative Assistant staff.
  • Manage workflow, training of new hires, create and manage team schedules, evaluate performance, provide feedback, help to resolve employee issues and disputes and timekeeping duties.
  • Handle all correspondence including but not limited to, patient letters, physician requests, vacation requests, clinic cancellations, travel itineraries and submission/completion of corresponding approval forms.
  • Manage physicians’ calendars, office files, surgery schedules, certifications and licenses.
  • Handle phone calls in a professional manner which includes extensive communications with patients, physicians and their offices, faculty, residents and staff.
  • Respond to any questions, concerns from patients, physicians, faculty, residents and staff on a timely basis, and follows through to resolution.
  • Independently perform other administrative duties as needed with the ability to handle all routine situations with expertise.
Medical University of South Carolina

Medical University of South Carolina

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