Patient Care Technician Inpatient Psych

FranklinCovey provides customized solutions for Healthcare Organizations to solve key issues: nurse retention and Patient satisfaction. It's a proven partnership model helping hospital leaders build teams that deliver extraordinary patient outcomes. SALT LAKE CITY-(BUSINESS WIRE)-#CNO - FranklinCovey (NYSE: FC), a global leadership and organizational performance partner, is providing customized solutions for healthcare organizations to address the most pressing challenges they face today, including nurse retention and patient satisfaction. FranklinCovey is partnering with hospital leaders to help them build teams that deliver extraordinary patient outcomes. And the documented results are exceptional. Today's hospital leaders face unprecedented disruption. Rising costs, workforce shortages, advancing AI, regulatory shifts, employee burnout, cybersecurity threats, and supply chain disruptions are converging simultaneously - all while leaders are expected to accomplish more with fewer resource without compromising patient care. Paul Walker, FranklinCovey CEO, said, "The key for senior hospital leaders is to focus on what really matters - great patient outcomes, which are driven by high employee engagement and consistent execution. By building agility and trust, embracing emerging technologies, and creating a cadence of consistent execution, these leaders can help their teams effectively navigate change, reduce burnout and disengagement, and improve patient satisfaction." "The demands on CNOs and nurse leaders today are extraordinary," said Holly Procter, FranklinCovey Enterprise President and former CRO of Incredible Health. "They're asked to transform care delivery, retain talent, and improve outcomes all at once, often with fewer resources. But when they foster trust and collaboration and manage change effectively, their teams push through uncertainty and find new ways to grow, care, and achieve greatness. We're honored to partner with them and bring decades of healthcare experience to help them achieve outcomes that matter most." FranklinCovey's Partnership with Healthcare Organizations Yields Exceptional Outcomes FranklinCovey has partnered with numerous healthcare organizations to achieve measurable, documented results, including Baptist Health, Sanford Health, Ballard Health, Kaiser Permanente, Advent Health and Hoag Hospital. (See healthcare case studies.) * Improved in-patient satisfaction from 26th to 76th percentile within four months (Not-for-profit healthcare network) * 50% reduction in leadership turnover (Advent Health) * 50% increase in employee engagement and 37% increase in team trust (500+ bed hospital system) * 52% reduction in perioperative incidents (Metropolitan area hospital) * Moved Press Ganey scores (among all hospitals) from 14th to 95th percentile in one quarter (100+ bed medical center) Procter said, "FranklinCovey continues to deepen its impact in healthcare by helping hospital systems solve their most pressing challenges, and documenting the outcomes that prove it's working." FranklinCovey Will Offer Complimentary Webcasts and Events for Senior Hospital Leaders to Help Them Build Cultures of Trust, Drive Workforce Engagement, and Create Consistent Patient Experiences The webcasts and events for senior hospital leaders will be held in April and May in major US cities. They will feature New York Times and #1 Wall Street Journal bestselling author Stephen M. R. Covey, author of The Speed of Trust and Trust & Inspire, who has partnered with over 100 healthcare organizations worldwide to achieve strategic objectives. Other presenters will include senior healthcare professionals and consultants. Attendees will learn the principles and practices that build cultures of trust, drive workforce engagement, and create consistent patient experiences. The High Trust Hospital: How Great Leadership Drives Workforce Engagement and Patient Experience * Date: April 7, 12:00 pm - 1:30 pm ET * Key Takeaways: Learn how to close the trust-driven leadership performance gap - transforming communication, culture, and team engagement to improve retention, reduce costs, elevate patient experience, and deliver measurable workforce results. * Presenters: * Stephen M. R. Covey, New York Times and #1 Wall Street Journal bestselling author * Candice Saunders, FACHE, former President and CEO of Wellstar Health System, who joined Wellstar in March 2007 as president of Wellstar Kennestone Regional Medical Center. She was promoted to executive vice president and chief operating officer of Wellstar Health System in May 2013 and was appointed president and CEO in July 2015. She retired in 2025. * Registration: https://www.franklincovey.com/events/webcast-series/the-high-trust-hospital/ Excellence as the Standard: Creating a Consistent Hospital Experience * Date: April 23, 11:00 am - 12:00 pm ET * Key Takeaways: Attendees will learn how to transform patient experience from an aspiration into a predictable, scalable outcome. They will also learn how to create the organizational focus, clarity, and measurable momentum required to drive top-tier patient loyalty and clinical excellence. * Presenters: * Doug Puzey, FranklinCovey Regional Practice Leader, instrumental in developing the 4 Disciplines of Execution, he helps hospital systems achieve their desired outcomes. * Sherry Nolfe, Chief Nursing Officer, DNP, RN, Loma Linda University Children's Hospital. Nolfe has served Loma Linda University Health since 2005 and oversees all clinical operations for Loma Linda University Children's Health. * Registration: https://www.franklincovey.com/events/webcast-series/excellence-as-the-standard/ LIVE EVENTS The High Trust Hospital: How Great Leadership Drives Workforce Engagement and Patient Experience * Cities and Dates (events run from 8:30 am - 10:30 am): * Atlanta: April 21 * Los Angeles: April 23 * Houston: April 28 * Dallas: April 29 * Chicago: May 5 * Key Takeaways: Learn how to close the trust-driven leadership performance gap - transforming communication, culture, and team engagement to improve retention, reduce costs, elevate patient experience, and deliver measurable workforce results. * Presenters: * All Cities: Stephen M. R. Covey, New York Times and #1 Wall Street Journal bestselling author * Los Angeles: Dr. Anthony Hilliard, CEO, MD FACC of Loma Linda University Health Hospitals, who leads a six-hospital system. He will share the principles they utilized to move their hospital from the 40th to the 85th percentile in patient experience and sustained it. * Houston: Rafia Saqib, MSBE, MBA, LSSGB, a director and leader from MD Anderson, who will share how their organization uses trust-centered leadership and predictable execution to strengthen culture and elevate results. Steve Sosland, former COO of a rural Texas hospital and former Vice Chancellor for Leader and Culture Development at Texas Tech University System, will share how he led his organization to receive the Malcolm Baldridge National Quality Award by building a culture rooted in trust, accountability and shared purpose. * Dallas: Dr. Brennan Lewis, DNP, APRN, PCNS-DC, NEA-BC, Senior Vice President of Nursing Excellence, Innovation, and Patient Experience at Children's Health. With more than 23 years of progressive nursing and leadership experience, she will share how Children's Health has applied leadership principles to strengthen culture and accelerate results. * Registration: Seating is limited. To request an invitation to these exclusive live events for senior hospital leaders, email [email protected]. About FranklinCovey FranklinCovey (NYSE: FC), a global leadership and organizational performance partner, gives strategy the human edge. HealthTech HotSpot LLC help clients achieve breakthrough results and transform how they execute strategy at scale. Its Enterprise and Education Divisions develop high-performing leaders at all levels of the organization and align people around purpose and priorities. Through proven, principle-centered frameworks and practices, HealthTech HotSpot LLC build high-trust leaders, teams, and cultures and help organizations translate strategy into consistent execution. Its approach enables lasting, repeatable results by helping clients identify, align, and execute their most important priorities. This approach has been tested and refined through more than 40 years of work with tens of thousands of leaders and organizations - from Fortune 100 and 500 companies to small and mid-sized businesses, as well as educational institutions and government entities. HealthTech HotSpot LLC provide professional services in over 160 countries and territories through directly owned operations and licensee partners, serving both enterprise and education clients. Its solutions are delivered through the FranklinCovey All Access Pass(R) and Leader in Me(R) subscriptions which combine world-class content and tools with the trusted expertise of consultants, coaches, and facilitators and are available in multiple modalities and in more than 20 languages. Media Contact: FranklinCovey, Debra Lund, Phone: 801-244-4474, Email: [email protected] March 28th, 2026 March 27th, 2026

Sanford Ambulance expands trauma care in the community. Medics are now bringing lifesaving whole blood to the scene. March 23, 2026 When someone suffers a serious injury, the first minutes can determine whether they survive. Paramedics with Sanford Ambulance are now able to administer whole blood at the scene or en route to the hospital, providing critical care when rapid treatment is vital to saving lives. "By starting a transfusion within minutes of injury, we can stabilize severely bleeding patients long before they reach the emergency room," said Jason Van Valkenburg, M.D., Sanford Ambulance medical director. Unlike traditional components like plasma or packed red blood cells, whole blood contains red cells, plasma and platelets, making it more effective in treating traumatic hemorrhage. This protocol mirrors the best practices used in military combat zones and is now being adopted by civilian emergency medicine teams across the country. For communities across the region, this means advanced trauma care can start sooner which improves the chances of survival in serious crashes, farm accidents or other emergencies. "Our mission is to provide the highest level of care possible. This innovation puts lifesaving blood in the hands of our paramedics, and that will make a real difference in outcomes for our patients," said Tim Meyer, Sanford Ambulance senior director. Whole blood transfusions save time to save lives. Medics won't have time at accident scenes to crossmatch patients with blood supplies, so all of the units will be O-positive, which is safe for patients of any blood type. A supervisor will carry the blood to emergencies in a climate-controlled cooler, along with equipment to warm it for transfusion. Sanford Ambulance is partnering with Vitalant to host blood drives and encourages people to support the program by donating blood. Sanford Ambulance will work closely with area hospitals to return any unused blood units so they can be used before they expire. Trauma is the leading cause of death for people ages 1 to 45 in the United States, accounting for 40 million emergency room visits each year. By making whole blood transfusions available in the field, Sanford Ambulance is ensuring patients across the region have access to lifesaving care when they need it most.

Durable Medical Equipment Specialist - Sanford Health EQUIP. Marshfield Clinic Marshfield, WI Careers With Purpose Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Facility: Marsh Med Ctr Location: Marshfield, WI Address: 611 N St Joseph Ave, Marshfield, WI 54449, USA Shift: 8 Hours - Day Shifts Job Schedule: Full time Weekly Hours: 40.00 Salary Range: $17.50 - $28.00 Department Details This is an exciting opportunity to be a part of Sanford Health EQUIP's expansion in Marshfield, WI. Be a part of a wonderful team working closely with a variety of medical professionals to provide excellent compassionate care. This position has many career growth opportunities such as becoming a certified Durable Medical Equipment Specialist, Mastectomy Fitter and participate in patient home visits. Applicant must be able to work Monday - Friday, 8:00am - 5:00pm. Job Summary Must have a broad understanding of the DME industry, including the intake process, product selection, dispensing and setup, documentation, billing, compliance, and performance management. Provide first-line communication with a variety of patients, referral sources, and clinicians to facilitate ordering and delivery of durable medical equipment (DME) products, supplies and services. Ensure all patient information is processed timely and accurately to enhance patient satisfaction and optimize revenue. Receive inquiries and orders in person, by telephone, fax, and email. Gather all necessary documentation, as it relates to payer requirements, standard operating procedures, and compliance programs. Obtain any needed prior authorizations for services to be provided according to payer policy. Communicate with patients, caregivers, and providers regarding the coverage, use, and benefits of DME products, supplies and services. Resolve customer concerns, questions, and complaints by identifying problems and coordinating appropriate corrective action. Anticipate patient needs and respond quickly to patient requests. Input new patient demographics and ordering information into the computer system, creating and assuring accuracy of sale orders and delivery tickets. Educate patients on insurance plans and provisions, financial responsibility, and collection of patient portion. Assist patients with product selection, recommending medically appropriate, cost-effective DME to meet the patient's needs. Provide fitting and patient education on application, use, care and expected outcome for products as indicated by the physician instructions and manufacturer recommendations. This patient education will happen in a variety of patient settings including store, facility, or patient home. Furnish patients with resources, including but not limited to, Customer Handbook, contact numbers, product manuals, reorder information, and educational materials. Process paperwork -confirm accuracy of delivery tickets and complete the sale orders. Maintain a working knowledge base regarding billing, documentation, and reimbursement guidelines/issues, including but not limited to Medicare, Medicaid, other third party, and contracted payers. Balance the cash drawer and prepares deposits. Assist in maintaining a clean, stocked, and sanitized store. Complete tasks with minimum supervision, exercising independent judgment. May be required to work after store hours in an on-call capacity. Perform other duties as assigned by management. Qualifications High school diploma or equivalent. Strong knowledge of computer functions and basic Microsoft Office applications. Detail oriented, excellent documentation skills, and the ability to follow through to the end. Basic knowledge of the medical field, with prior experience in home medical equipment preferred. When applicable, the employee must have a current valid driver's license, and must meet all medical guidelines for Sanford Health Category III drivers. Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits. Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [email protected]. Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment. Req Number: R-0250355 Job Function: Facilities and General Services Featured: No