Product Manager
Posted on 9/15/2023
Electric AI

1,001-5,000 employees

Provides simplified, fast IT support and management solutions.
Company Overview
Electric is a leading IT management company that offers comprehensive, user-friendly solutions for businesses of all sizes, including real-time issue resolution, security, and employee management. Their unique approach combines cutting-edge technology with a team of skilled IT technicians, ensuring fast and efficient support for both remote and onsite operations. Backed by reputable venture partners and founded in New York City in 2016, Electric has proven its industry leadership by simplifying IT management and providing reliable, high-quality services.
Social Impact

Company Stage

Series D

Total Funding





New York, New York

Growth & Insights

6 month growth


1 year growth


2 year growth

Experience Level
Desired Skills
Market Research
  • 4+ years of experience in product or product-related roles, focusing on SaaS applications
  • Experience spanning the entire software product lifecycle, including strategy development, ownership of product roadmaps, idea generation, and execution
  • Customer-centric and data-driven, with a positive and professional attitude. Skilled in building relationships, collaborating, and influencing both internal and external stakeholders
  • Ability to thrive in a rapidly evolving environment with Agile practices and adapt to less-defined organizational structures
  • Experience in complex technology solution environments and effective collaboration across product teams to address cross-platform dependencies
  • Strong understanding of lean product principles, including iterative experimentation, rapid prototyping, and the release, learn & adopt cycle
  • Experience with Identity Access Management, SAML, or SCIM a plus
  • Experience working with managed service providers or internal IT a plus
  • Leverage an outcomes-first approach, and define the vision, strategy, and roadmap to empower our users' to manage their IT with confidence
  • Partner with engineering and design to build and maintain a roadmap around our prioritized features and workflow integrations to serve our customers
  • Drive collaboration, transparency, and alignment with cross-functional teams to develop product roadmaps and vision. Use diverse tools and techniques to generate buy-in, motivate teams, and ensure collective focus on achieving product objectives
  • Evaluate and prioritize ideas and projects by analyzing qualitative, behavioral, and quantitative product data, as well as conducting thorough customer and market research
  • Proactively engage with customers through interviews, small group sessions, and comprehensive market research to gather valuable insights into their pain points, needs, and aspirations, ensuring a deep understanding of their perspectives
  • Collaborate with stakeholders to define and track core metrics that measure the usage and effectiveness of features, aligning them with key business goals
  • Promote the enhancement of product management and development processes, fostering a culture of learning and growth across the entire team
  • Champion a lean, customer-centric, and data-informed approach to product management throughout the organization