Manager – Order Management

Position Summary

Headquartered in Plano ,Texas., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
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Role and Responsibilities

Role & Responsibilities

• This role is responsible for the complete lifecycle of Order Management and Fulfillment, for an assigned portfolio of accounts
• Ensure that orders are compliant with Samsung Electronics’ Policies, Programs, and Master Purchase Agreements.
• Ensure that orders are received and submitted into Samsung’s systems in accordance to standard Samsung processes and policies.
• Manage initial order entry through to the billing process to ensure no errors interrupt order flow to billing for applicable sales and return orders
• Resolve order related issues and escalations (systems, processes, policy, project)
• Communicate and coordinate with internal and external stakeholders
• Manage Order Management staff [Indirect and/or FTE employees]
• Responsible for achieving related KPIs and SLAs within assigned portfolio
• Maintain Price Discrepancy Resolution in relation to Order Management.
• Validate and process order related price adjustment claims as needed
• Lead order-related integrations and testing for EDI, SPACE, and other interfaces as needed
• Continually work with internal Teams and external Customers to improve order related items including but not limited to processes, integrations, and end to end performance.
• Ability to explain end-to-end order fulfillment policies, processes, and systems; including other functional areas of R/R.
• Keep Leadership informed on daily operations, issues, escalations, etc.
• Other duties as assigned.

Skills and Qualifications

• Bachelor’s Degree required in related Business Field
• Prior Order Management and Operations experience; minimum 7+ years in related Business Field
• Experience in daily use of ERP system, SAP preferred
• EDI Experience in relation to Order Processing and Transactions
• Advanced Microsoft Office skills and use in Outlook, Excel, Word, and PowerPoint
• Experience in AI tools such as Claude, Gemini preferred
• Ability to take Direction and Lead Team Members
• Ability to Think Outside of the Box, to provide creative solutions that are still compliant with requirements
• Attention to Detail and Accuracy
• Proficient Written and Verbal Skills
• Capability to Problem Solve and Think Critically
• Effective Time Management
• Ability to Efficiently Multi-Task and work well under Pressure
• Works well Independently

Skills and Qualifications

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [email protected] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.