Senior Manager Revops
Head of Customer Success Operations
Posted on 1/31/2024
SecurityScorecard

501-1,000 employees

Predictive cybersecurity platform
Company Overview
SecurityScoreCard's mission is to make the world a safer place by transforming the way organizations understand, mitigate, and communicate cybersecurity risk to their boards, employees, and vendors.
Cybersecurity
Data & Analytics

Company Stage

Series E

Total Funding

$292.2M

Founded

2013

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

4%

1 year growth

4%

2 year growth

26%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
CategoriesNew
Sales & Account Management
Operations & Logistics
Customer Success & Support
Requirements
  • 8+ years of experience supporting internal stakeholders in an analytical / operational role
  • Experience with customer success journey tool Gainsight or Totango
  • Experience with operations or related experience with a technical SaaS or subscription software service
  • Strong verbal and written skills with a strong ability to articulate and communicate strategies and plans
Responsibilities
  • Develop and execute the company’s long term strategic roadmap for customer health infrastructure and operations
  • Work with senior leadership, product management, and customer success leaders to drive prioritization of product and other investments to optimize retention and upsell
  • Analyze business performance to identify opportunities for improvement in customer outcomes and revenue growth
  • Define and lead strategic and operational CS programs to successful completion
  • Ensure there is visibility into the performance of the business through key leadership reports and insights
  • Partner with Customer Success leadership and Revenue leadership to drive strategy and operations for the next phase of growth
Desired Qualifications
  • Gainsight implementation and enablement experience
  • Prior experience as a customer success manager
  • Experienced leading cross-functional initiatives in mid-sized or large organizations
  • Management experience