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Software Support Specialist Intern
Posted on 1/9/2023
Boca Raton, FL, USA
Experience Level
Desired Skills
Customer Service
  • South Florida Business Journal, Business of the Year 2022
  • BIG Awards for Business, Company of the Year 2021
  • Best in Biz Award (Silver), Fastest-Growing Company of the Year 2021
  • South Florida Business Journal, Best Places to Work 2021
  • Inc. Magazine Best Workplaces of 2020
  • You possess a real passion for innovative solutions within Healthcare IT
  • You are an amazing problem-solver with exceptional customer service skills, going above and beyond client expectations
  • You are naturally curious about the way things work and have the distinct ability to pick up both software and medical practice concepts easily
  • You have excellent interpersonal, verbal and written communication skills, as well as the ability to effectively prioritize and manage your time
  • Enrolled as a current student or are a recent graduate
  • Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS
  • You must be technically savvy with an ability to easily learn new software
  • Exceptional written, verbal and interpersonal communication skills required
  • Learn products and processes
  • Route customer support cases
  • Create knowledge centered service articles
  • Participate in Salesforce data analysis and cleanup projects
  • Customer triage and documentation
  • Customer outreach campaigns
Modernizing Medicine

1,001-5,000 employees

Company Overview
Modernizing Medicine's EMA is an electronic medical record (EMR) software application.