Job Description

Adult Protective Service (APS) is mandated by the State of New York to provide social, legal and protective services to individuals 18 years of age and older, who because of mental or physical impairments are unable to meet their essential needs for food, shelter, clothing or medical care, secure benefits and entitlements or protect themselves from physical or mental injury, neglect , maltreatment, or financial exploitation; are in need of protection from actual or threatened harm, neglect or hazardous coordination; and have no one available who is willing and able to assist them responsibly.

APS establishes appropriate safeguards to protect a given individual’s resources, safety, or health, and stabilizes the situation. APS ensures that medical and psychiatric services, eviction prevention, financial management, home care, legal services and as last resort, institutional placements are provided.

Under the administrative direction of the Deputy Commissioner for the Adult Protective Services, with very wide latitude for the exercise of independent judgment, initiative and decision-making, the Director of Support Services is responsible for the direction, administration, and effective functioning of a major division in the Adult Protective Services Program. The Support Services Division is comprised of five (5) Units: IT, Financial Management Services, Contracts, Quality Assurance & Internal Audit, and Administrative Services. The Executive Director of APS Support Services implements policies regarding the operations of these units; monitors their performance and oversees the coordination of activities among these units. The Executive Director serves as a chief advisor to the APS Deputy Commissioner on all matters related to APS Support Services and represents the APS Deputy Commissioner at executive-level meetings, and local, State, and national conferences.

Adult Protective Service (APS) is seeking to recruit one (1) Administrative Staff Analyst NM-111 to function as Executive Director, APS Support Services who will:

Responsible for administrative oversight in regards to planning, coordinating and directing the activities of the units that comprise APS Support Services Division which are involved in providing the APS Program with the effective support to carry out its mission to provide protective and supportive services to impaired adults.

Maintain cooperative working relationships with HRA Training, Special Services training units, New York State OCFS, Brookdale Center on Aging, various private and government agencies, and monitors new developments which may affect APS’ operations and/or which could be incorporated into APS programs and procedures to improve the quality and range of social services APS offers to APS staff and the efficiency with which service is provided APS clients.

Completes final review of all internal audits and evaluations for accuracy and consistency prior to submission to the Deputy Commissioner for approval. Serve as program liaison for all external program audits. Oversees the implementation of corrective actions in the APS borough field offices and other APS units, in order to improve the efficiency of operations and the provision of services, and to ensure compliance with all State mandates and timeframes.

Participates in the development, formulation and implementation of program policies and procedures, to strengthen and enhance the delivery of social services and operations of the APS Program. Responsible for the final review and approval of procedures, procedural manuals, and forms in order to provide comprehensive up-to-date written operational instructions and forms for field casework and supervisory staff, as well as administrative, professional and managerial staff, as necessary for the overall operational effectiveness and efficiency of the APS units.

Responsible for the oversight of APS’ contract process, ensuring compliance with HRA, City and State regulations, including State reporting requirements. Reviews analyses by the Contract Unit of APS’ needs to contract out, including the feasibility, legality, and cost-effectiveness of contracting out proposals, and makes recommendations to the Assistant Deputy Commissioner. Ensures that contract-monitoring tools are effective in evaluating contractor performance, and that appropriate sanctions and corrective actions are implemented as warranted.

Oversee the operations of the Financial Management Unit (FMU), ensuring fiscal integrity in the management of client accounts. Ensures the timely and accurate issuance of monthly checks for clients’ budgeted expenses, to avoid evictions and utility disconnections. Interacts with other executive staff within HRA, the New York City Department of Finance, the Social Security Administration, and commercial banking institutions, to ensure expeditious service to APS clients.

Collaborate with MIS and other business partners in the further development and implementation of various APSNet phases.

Serve as chief advisor to the Deputy Commissioner of APS on all matters pertaining to Procedures, Training, and IT

In concert with, or at the request of the Deputy Commissioner, represent the agency at internal and external meetings to interpret APS policy, procedures and represent APS at local, State and national conferences dealing with issues relating to protective services.

YOU MUST BE PERMANENT IN THE ADMINISTRATIVE STAFF ANALYST CIVIL SERVICE TITLE OR PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE.

Work Location: 109 East 16th Street 5th Floor NY NY 10003

Hours/Schedule: 9:00am-17:00pm (Flexible)

Qualifications

1. A master’s degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or

2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.