Food Service Assistant

Job Description

Overview
We are seeking a dedicated and enthusiastic Food Service Associate to join our team. In this role, you will be responsible for providing excellent customer service while assisting in the preparation and serving of food and beverages. Your contribution will ensure a positive dining experience for our customers, making it essential to maintain high standards of cleanliness and organisation within the food service area.

Responsibilities

• Prepare and serve food items according to correct portion sizes.
• Maintain cleanliness and organisation of the kitchen porter and dining areas, ensuring compliance with health and safety regulations.
• Assist customers with their orders, providing information about menu items and accommodating dietary restrictions as needed.
• Operate service equipment correctly and safely: dishwashers, panini machine, toaster, coffee machine etc.
• Monitor inventory levels of food supplies and report shortages to management.
• Collaborate with team members to ensure smooth operations during busy periods.
• Greet customers warmly and create a welcoming atmosphere.
• Serve food and beverages promptly, maintaining a high level of attention to detail.
• Utilise the point-of-sale system to process orders accurately.
• Handle cash, credit card transactions, adhering to cash handling procedures.
• Set up tables, chairs, and other dining areas before opening and arrange them appropriately.
• Clean and sanitise tables, counters, and service areas regularly.
• Ensure the cafe's cleanliness and tidiness by sweeping, mopping, and taking out rubbish.
• Monitor and restock condiments, napkins, cutlery, and other supplies as needed.
• Work closely with the kitchen staff to ensure timely and accurate food deliver.
• Be aware of COSHH regulations and use appropriate protective equipment when using chemicals.
• Adhere to dress code policies.
• Adhere to food safety and hygiene regulations to maintain a safe environment.
• Follow proper hand hygiene procedures and maintain personal cleanliness at all times.
• Ensure the café is compliant with health and safety standards at all times.

Skills

• GCSE education or above.
• Excellent organisational and time management skills, with the ability to multitask and prioritise tasks in a fast-paced environment.
• Ability to work independently as well as part of a team, demonstrating a cooperative and positive attitude.
• Basic math skills for cash handling and order processing.

Experience

• Previous experience in a food service or hospitality role is essential
• Strong communication skills with a friendly and approachable demeanor.
• Ability to work effectively in a fast-paced environment while maintaining attention to detail.
• Basic knowledge of food safety practices is preferred.
• A willingness to learn new skills and adapt to changing situations is essential.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Friendly and approachable demeanor, with a genuine desire to provide exceptional customer service

Personal Attributes

• Willingness to learn and progress
• Be honest and trustworthy
• Team player
• Respectful
• Flexible and adaptable to change
• Possess cultural awareness and sensitivity
• Demonstrate sound work ethics
• Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations

Join us in delivering exceptional service in a vibrant environment where your contributions truly matter!

Qualifications

We require you to have experience in the following areas:

• Hospitality
• Food Service
• Food Safety
• Food Handling
• Customer Service
• Spoken and written English is essential