Medical Assistant--Specialty Clinics

As a Medical Assistant, you’re on the front line of care. You’ve developed that sixth sense of anticipating and answering the needs of your patients. You’re provide clinical and non-clinical assistance to physicians, providers and licensed staff in the management of patient flow and the environment of care such as answering phone messages, scheduling authorization of procedures, surgeries, deliveries and stepping in as needed to cover other duties that fall within the scope of non-licensed staff. 

Your personal prescription for patient care includes a healthy dose of kindness, respect and empathy with everything you do. You emit positive energy in everything you do.  No one else can do what you do, the way you do it, and you consider that your personal power. We love the way you think. 

Your experiences, knowledge, skills, empathy, compassion, and your “little something extra” all add up to you. And we’re excited to get to know you and find out what you’ll bring to this medical assistant role.

Your Everyday

Measure and record appropriate vital signs, identify abnormal values and report findings to the appropriate nursing staff or medical provider. 

Assist with patient arrival to the clinic, schedules new and follow-up patient appointments and facilitates a smooth patient exit from clinic. Recognize emergencies and respond appropriately in adherence to organizational policy and procedure. 

Demonstrate a working knowledge of clinic equipment, including preparation of equipment, testing of equipment for safety prior to use on patient, cleaning and disinfecting of equipment (between patients and at clinic’s end) according to hospital policy.

Maintain linens, supplies, equipment for clinic use and stocks exam rooms/tables appropriately. 

Properly collect, prepare, secure laboratory specimens for testing and/or transport when necessary.

Document appropriately in the patient medical record according to established departmental guidelines. 

Navigate electronic medical records to obtain laboratory and radiology results, outside medical records, updates patient demographic data and schedule follow-up appointments. 

Prepare safety reports when warranted or as directed by the clinic manager/designee. 

Maintain privacy of patient personal health information by ensuring computer screens are secure in the absence of medical/nursing/clinical staff.

Demonstrate honesty, promptness, dependability, courtesy and respect in interactions with patients, caregivers, customers, co-workers and staff. 

Consult and keep clinic manager informed of clinic activities, requirements, and problems. 

Demonstrate ability to manage patient and/or co-worker complaints in a calm, positive, non-judgmental manner, and reports these events to clinic manager on a daily basis.

Maintain strict patient confidentiality exemplified by discussing issues only with appropriate persons and in a place and manner.

Implement standard and transmission-based precautions, per hospital policy. Ensures patient safety during clinic visits, per hospital policy. 

Report any safety hazards or violations in patient or clinic environment to clinic manager and participate in quality improvement process.

Participate in the clinic preparation process by gathering appropriate clinical documentation for review by the medical provider, obtain medical records from outside facilities, scan outside correspondence into the appropriate area of the electronic medical record, and answer/route calls.

The Must-Haves

Minimum:

High School diploma, GED or equivalent or 2 years of appropriate work experience.

Current American Heart Association BLS certification.