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Renewals Manager
Confirmed live in the last 24 hours
New York, NY, USA
Experience Level
Desired Skills
  • 8-12 years of Enterprise experience in SaaS renewals or account management, customer success, or sales with a focus on negotiating contracts in Enterprise and Fortune 500 accounts
  • 5+ years managing teams of renewals managers and generating OKRs and performance targets
  • Consistent track record of achieving personal and team goals
  • Ability to communicate, present to, and influence key stakeholders at all levels of the Customers' organization, including executive and C-level
  • Strong numeracy skills
  • Value-based selling skills
  • Advanced problem-solving and verbal/written communication skills
  • Excellent listening, negotiation, and presentation abilities
  • Proven skill with juggling high volume renewals in a given quarter while maintaining strong attention to detail
  • Extensive experience in recruiting, onboarding/training and managing renewals managers. We want to hear how your teammates developed and grew under your leadership!
  • Bachelor's or Master's degree or equivalent work experience
  • Gratitude, a sense of purpose, and a kind and generous demeanor
  • Own, drive, and lead the renewals process in collaboration with the Customer Success team, in order to preserve and enhance customer contracts and relationships
  • Actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
  • Maintain and report an accurate rolling 90-day forecast of renewals in your book of business
  • Negotiate and execute renewal contracts (in partnership with the VP of Success and Operations when required) that align with customer goals
  • In partnership with Customer Success, you will discover and identify referral/cross-sell opportunities upon contract renewal to maximize customer growth
  • Execute all upcoming renewals for the next 9-12 months prior to building out a function to support our renewals business
  • Build company playbooks to secure renewals in a repeatable and scalable manner
  • Collaborate with other teams including Customer Success, Sales, and Operations to mitigate churn and identify expansion opportunities
  • Meet with Enterprise clients (with our Account Manager) to establish strong relationships
  • Work closely with Product to share customer feedback, deliver outstanding client experiences, and have a direct impact on building our customer-centric culture at Canary
Canary Technologies

11-50 employees

Hotel & lodging guest management platform
Company Overview
Canary's mission is to help hoteliers thrive through innovative software solutions. The company is a leader in hospitality technology that provides hoteliers with easy, intuitive, and secure solutions to help hotels provide an ideal guest experience.
  • Health insurance
  • Flexible working hours
  • Training & career development
  • Regular team building events
  • Travel stipend at Canary hotels
  • Internal promotions
  • Stocked kitchen
Company Core Values
  • We are open, honest & direct
  • We do it today, not tomorrow
  • We are resourceful
  • We are true to ourselves
  • We care