Public Cloud Support Engineer

Job Description

Purpose of the role

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. 

Accountabilities

• Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a “Public Cloud Support Engineer " at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences.

You may be assessed on the key critical skills relevant for success in role, such as experience with, skills to meet business requirement as well as job-specific skillsets.

To be successful as a “Public Cloud Support Engineer ", you should have experience with:

  Basic/ Essential Qualifications:

• Must have bachelor’s degree.

• AWS SME (Subject Matter Expert)

The ideal candidate should have hands-on experience in designing, implementing, and managing AWS cloud solutions. Expertise in core AWS services such as EC2, S3, VPC, IAM, RDS, Lambda, CloudFormation, and CloudWatch is essential. Strong knowledge of networking, security best practices, and compliance frameworks within AWS environments. Proven experience in architecting scalable, highly available, and cost-optimized solutions using AWS Well-Architected Framework. Proficiency in automation tools (Terraform, Ansible), CI/CD pipelines, and DevOps practices. Ability to troubleshoot complex cloud infrastructure issues and provide strategic guidance on migration, modernization, and cloud governance. AWS certifications like AWS Solutions Architect.

• Azure SME (Subject Matter Expert)

The ideal candidate should have experience in architecting and managing Microsoft Azure cloud environments. Deep expertise in Azure services such as Virtual Machines, Azure Storage, Networking, Azure Active Directory, App Services, AKS, and Azure SQL Database. Strong understanding of security, identity management, and compliance standards in Azure. Experience in designing enterprise-grade solutions, implementing hybrid cloud strategies, and leveraging Azure DevOps for CI/CD automation. Skilled in Infrastructure as Code (ARM templates, Terraform) and monitoring solutions like Azure Monitor and Log Analytics. Ability to lead cloud migration projects, optimize costs, and ensure high availability and disaster recovery. Azure certifications such as Microsoft Certified: Azure Solutions Architect Expert or Azure DevOps Engineer Expert are preferred.

• GCP SME (Subject Matter Expert)

The ideal candidate should have experience in designing, implementing, and managing Google Cloud Platform solutions. Deep expertise in core GCP services such as Compute Engine, Cloud Storage, VPC, IAM, Cloud SQL, BigQuery, Kubernetes Engine (GKE), and Pub/Sub. Strong understanding of networking, security, and compliance frameworks within GCP environments. Proven ability to architect scalable, secure, and cost-efficient solutions leveraging GCP best practices. Hands-on experience with Infrastructure such as Code (Terraform, Deployment Manager), CI/CD pipelines, and DevOps methodologies. Skilled in data analytics and machine learning services like BigQuery ML and AI Platform. Ability to lead cloud migration, modernization, and multi-cloud integration projects. GCP certifications such as Professional Cloud Architect or Professional Cloud DevOps Engineer are highly desirable.

Some other highly valued skills may include:

• Experience with CI/CD tools like CloudFormation, Jenkins, Gitlab, Chef, In Spec, and Terraform for automated deployments and infrastructure as code.

• Ability to develop automation scripts (Python, PowerShell, Bash) and custom tools to streamline repetitive cloud operations tasks.

• Proficiency in monitoring and observability tools for multi-cloud environments, such as Stack driver (GCP), CloudWatch (AWS), and Azure Monitor, including log analysis and custom alerting.

This role is based out of Pune.

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