Airline Ticketing Agent

Airline Ticketing Agent (Air Tariff)

Pleasant Holidays, one of the largest travel wholesalers in the United States specializing in vacation travel to the Hawaiian Islands, Caribbean, Central & South America, Europe, Mexico, Middle East, South Pacific (Australia, Cook Islands, Fiji, New Caledonia, New Zealand & Tahiti), Japan & Asia, the United States & Canada, and cruise vacations worldwide, is seeking an Airline Ticketing Agent (Air Tariff). 

Pleasant Holidays is a subsidiary of the Automobile Club of Southern California, a diversified insurance, roadside assistance, financial services and travel organization serving AAA Members for more than 100 years.

Summary:

The Airline Ticketing Agent is responsible for managing and maintaining accurate air-fare data, including rules, taxes, and surcharges for both domestic and international travel. This role supports internal departments and external airline partners by ensuring timely and precise loading, assisting with ticketing and exchanges, and resolving pricing discrepancies. A strong focus on internal collaboration and customer satisfaction is essential.

Key Responsibilities:

• Provide responsive, high-quality customer service to internal departments while supporting both internal and external customer satisfaction.

• Monitor and maintain all domestic and international airline fare rules, including restrictions, applicable taxes, fees, and surcharges, across all Pleasant Holidays products.

• Manage air ticketing, exchanges, and issuance of Miscellaneous Charge Orders (MCO) for new and existing reservations for both international and domestic destinations.

• Input, manage, and update intra-destination transportation segments for all covered travel areas.

• Partner with internal departments to resolve pricing and loading issues in a timely and accurate manner.

• Assist with customer-facing needs including flight and date changes both pre- and post-travel.

• Support Air Operations with corrections such as name changes and schedule updates to ensure accurate itineraries.

• Conduct weekly review and resolution of airline debit memos while implementing steps to reduce future occurrences.

• Perform other duties as assigned, contributing to team collaboration and customer experience goals.

Prerequisites:

• Minimum two years of experience with Apollo, working with a tour operator, consolidator, or airline.

• Intermediate+ in Microsoft Office programs including Excel, Word, and Access is preferred.

• Detail-oriented with strong organizational skills and the ability to prioritize in a fast-paced, team-oriented environment.

• High school diploma or equivalent required; college degree preferred.

• Strong interpersonal and communication skills to support both internal teams and external customers.

• Ability to troubleshoot and resolve booking-related issues while collaborating cross-functionally.

Hours/Location: Monday – Friday, 8:30 AM – 5:30 PM, based in Westlake Village / Saturday rotation required

The starting pay range for this position is $20.00 - $26.00 per hour.
External hires receive a $1,000 retention award payout at one year of service.

Benefits to working at Pleasant Holidays:
•    Medical (with prescription)
•    Vision
•    Dental
•    Flexible Spending Accounts
•    Paid Time Off for Holidays, Vacation, and Illness
•    Company paid Life Insurance
•    Long Term Disability
•    401(k) Plan
•    AFLAC Plans
•    Travel Discounts on all Pleasant Holidays packages, Hotel Rooms, Car Rentals, Tours & Activities. Discounts apply to family members and friends too!

Pleasant Holidays is one of the largest travel wholesalers in the United States, specializing in vacation travel to the Hawaiian Islands, Caribbean, Central America, Europe, Mexico, Middle East, South Pacific (Australia, Cook Islands, Fiji, New Caledonia, New Zealand & Tahiti), Japan, the United States & Canada, and cruise vacations worldwide. Pleasant Holidays is a subsidiary of the Automobile Club of Southern California, a diversified insurance, roadside assistance, financial services and travel organization serving 17 million AAA Members across 21 states.

Pleasant Holidays is an Equal Opportunity Employer

Pleasant Holidays will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws