Director – Billing & Collections

What you will do:

• Directly supervise the billing & collections teams, supporting the team and driving the team’s growth and scale
• Manage accounts receivable activities to ensure billing accuracy and reduce DSO, past due balance, and unapplied payments & CMs
• Ensure the accuracy of payments application and monitor and manage any unapplied payments
• Monitor accounts receivable aging and prepare, analyze, and communicate related reports with measurable metrics
• Drive continuous improvement in system usage/capabilities and processes for billing and collections, with a special focus on increasing automation
• Prepare monthly/quarterly collection forecasts and closely monitor and perform against collection targets
• Develop metrics to track billing and collection teams’ performance
• Develop a set of enhanced reports for actuals and forecasts to support management in planning
• Direct and coordinate customer service activities, including customer inquiries and communications through calls and emails
• Analyze and assess collection issues and determines course of action for resolution
• Implement best practices and develop, execute, and enforce AR policies and procedures
• Work closely with other members of the Finance team on monthly reconciliation and review data for irregularities and errors on a regular basis
• Assist with external financial audits and other due diligence and accounting requests

What you will bring to Coupa:

• Bachelor’s degree in Accounting, Business Administration, or related fields
• 8-10 years’ experience in billing and collections
• Accounting knowledge in billing and collections areas
• Strong management and decision-making skills and ability to resolve conflicts.
• Experience with NetSuite required
• Strong analytical and problem-solving skills
• Highly organized and strong attention to detail
• Experience in evaluating processes and using data to make process design changes and improvements
• Strong people management skills with proven ability to develop team members and lead by example
• Strong interpersonal and communication skills, including excellent written, oral, and presentation skills, and ability to work well under pressure and interact at all levels
• Advanced computer skills especially in Microsoft Excel