Full-Time
Technical Support Coordinator
Posted on 1/30/2025
Latitude
11-50 employees
Full-service staffing for technical roles
Compensation Overview
$50k - $65k/yr
Orlando, FL, USA
In Person
 IT & Security |
|---|
- Proven experience in a customer support or helpdesk role, preferably in a Tier 1 capacity.
- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow, or Jira).
- Basic understanding of IT systems, including Windows/Mac operating systems, MS Office Suite, and network troubleshooting.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Team-oriented with a focus on collaboration and user satisfaction.
- Monitor, prioritize, and resolve Tier 1 support tickets through the helpdesk system, escalating complex issues to higher tiers as needed.
- Provide first-level troubleshooting for hardware, software, network, and user access issues.
- Deliver exceptional customer service by responding to inquiries via phone, email, or chat in a professional and timely manner.
- Maintain accurate records of issues, resolutions, and user interactions in the ticketing system.
- Assist end-users by providing clear instructions, FAQs, and knowledge base articles for common issues.
- Work closely with Tier 2/3 support teams to ensure smooth issue escalation and resolution processes.
- Perform routine system checks and proactively address potential technical issues before they impact users.
- Experience with remote support tools and basic IT troubleshooting practices.
- Certifications such as CompTIA A+, ITIL Foundation, or related credentials are a plus.
Latitude Inc. is a staffing firm that provides specialized technical and professional personnel to both public and private sectors. It offers contract, contract-to-hire, and permanent placements, focusing on Technology, Engineering, Scientific, and Communications industries. The company operates by maintaining a dedicated recruiting staff that sources qualified candidates and charges fees to clients for successful placements and staffing services. It has a notable government sector presence and positions itself as a self-certified small business to compete for government contracts. Latitude’s goal is to deliver cost-effective staffing solutions that meet the specific needs of its clients by supplying qualified personnel through tailored staffing arrangements, ensuring reliable support for IT and technical programs across both sectors.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Hanover, Maryland
Founded
N/A
Simplify's Take
What believers are saying
- $31M revenue fuels expansion in government technical staffing programs.
- 11-50 employees with energized culture attract specialized talent.
- Management's 35+ years experience spans IT, engineering, and bioscience.
What critics are saying
- Allegis Group undercuts contracts with 20-30% lower rates in 6-12 months.
- $31M revenue exceeds SBA threshold, barring set-aside contracts in 3-6 months.
- Eightfold AI displaces manual recruiting as DoD adopts 40% faster matching in 12-24 months.
What makes Latitude unique
- Latitude specializes in technical staffing for DoD and civilian agencies since 2003.
- Self-certified small business targets government IT, engineering, and cyber contracts.
- Dedicated recruiters provide cost-effective contract and permanent placements.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Remote Work Options
Professional Development Budget