Director of Claims

Position Summary

The Director of Claims is responsible for leading the claims function for a crop insurance entity, including building a team of adjusters and processing team members to service claims as they arise. This role requires a high level of technical expertise, excellent communication skills, strong leadership skills and the ability to make decisions under pressure.

What will your job entail?

• Oversee the claims function for an entity including loss adjusting and claims processing for federal crop insurance and private crop insurance programs
• Build and lead a team of loss adjusters with expertise in various crops, insurance plans and commodity types across multiple geographic locations
• Ensure claims process follows provisions of standard reinsurance agreement and supplemental guidance on loss adjustment in the federal crop insurance program
• Ensure adequate internal control policies and procedures over the claims process
• Lead claim processing function, ensuring accuracy and completeness of all claim information and complete documentation trail in the policyholder administration system
• Aid compliance functions such as field review and error tracking as needed
• Support training function by developing and potentially delivering training curriculum
• Ensure team proficiency and licensure in conjunction with licensing function
• Liase with other departments within the company, such as underwriting, compliance and accounting to ensure a coordinated approach to claims management
• Stay up to date with changes in crop insurance regulations and industry best practices, participating in ongoing professional development activities
• Other projects and duties as assigned

Work Experience and Education

• Bachelor’s degree preferred
• 10+ years of progressive experience working with crop insurance claims
• 5+ years of experience supervising crop insurance claim procedures

Licenses & Certifications

• CAPP – Crop Adjuster Proficiency Program accreditation preferred

Technical/Functional Skills

• Crop insurance claims policies and procedures
• Claims management system
• Claims handling
• Claims processing
• Claims resolution
• Claims review
• Claims investigation
• Crop insurance regulatory compliance

Data Analysis & Reporting Behavioral Skills:

• Effective communication
• Interpersonal skills
• Attention to detail
• Decision making
• Problem-solving
• Continuous learning

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

How We Support Our Teammates

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

The target salary range for this position is $80,000.00 - $100,000.00 annually.

The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at [email protected]

The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.