Delivery Operations Associate Manager

Skill required: Retirement Solutions - Data Entry Services
Designation: Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:12 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Document Strategy & Governance: Provide strategic oversight for end-to-end SPD and Adoption Agreement governance for new and existing Defined Benefit (DB) and Defined Contribution (DC) plans. Establish and approve standards for standard, custom, and client-specific SPD wording in alignment with Underwriting Committee decisions. Ensure consistent interpretation and execution of plan design, client requirements, and exclusions across portfolios. Stakeholder & Field Engagement: Lead engagement with field teams to validate client requirements, plan design elements, and regulatory considerations. Act as the senior escalation point to resolve complex documentation issues, client exceptions, and field-related challenges. Partner with Underwriting, Legal, Compliance, and Employer Records to align documentation outcomes with business and regulatory objectives. Document Issuance Oversight: Oversee preparation and issuance of Group Annuity Contracts, Certificates, Important Notices, and State Notices. Govern issuance of contract and certificate riders driven by employer requests, regulatory updates, or policy changes. Ensure effective execution of triggerless riders (e.g., name changes, bulk transfers) through standardized controls. Provide leadership oversight for digital SPD delivery and document publication processes. Quality, Compliance & Risk Management: Define and enforce quality control frameworks across the document issuance lifecycle. Review quality metrics, audit outcomes, and regulatory findings to identify risks and drive corrective and preventive actions. Ensure all issued documents comply with applicable laws, regulations, and internal issuance standards. Systems, Digital Enablement & Controls: Oversee document management, publishing, and archival processes across platforms (e.g., OnBase, e-signature tools). Drive adoption of digital document delivery, e-signature enablement, and secure client access. Sponsor enhancements to document generation, reporting, and workflow tools to improve efficiency and accuracy. Client, Internal Support & Special Initiatives: Ensure timely and accurate fulfillment of client and internal requests for plan documents, specimen contracts, and issued certificates.
What are we looking for? Functional expertise in U.S. retirement plans, including both Defined Contribution (DC) and Defined Benefit (DB) schemes. Proven ability to manage end-to-end service delivery, lead high-performing teams, and drive operational improvements. Experience managing U.S. Retirement operations, with deep expertise in overseeing end-to-end document strategy, governance, and delivery. Proven expertise in regulatory compliance, quality oversight, system publishing, and cross-functional leadership, ensuring accurate, timely, and compliant issuance of plan documents across portfolios. Proven track of leading teams of 35–50 professionals and ensuring operational excellence. Skilled in overseeing remote transitions and experienced in end-to-end process performance reporting, including metrics such as SLA adherence, Turnaround Time (TAT), Quality, Average Handling Time (AHT), NIGO (Not in Good Order), and Root Cause Analysis (RCA). Strong leadership capabilities, with a demonstrated ability to guide teams through high-pressure situations while fostering collaboration, engagement, and continuous development. Adept at identifying and executing process improvement initiatives, enhancing operational efficiency, optimizing reporting frameworks, and strengthening control mechanisms across functions. Mandatory experience in 401(k) and/or 403(b) plan administration. Hands-on experience in group retirement plan documentation and issuance (DB/DC) Strong working knowledge of SPDs, adoption agreements, group annuity contracts Experience with document management systems (OnBase, Relius Exchange, Qlik preferred) Open to core Night shifts based on business requirements Excellent communication skills, both written and verbal, with the ability to effectively present complex information to a range of audiences
Roles and Responsibilities: Document Strategy & Governance: Provide strategic oversight for end-to-end SPD and Adoption Agreement governance for new and existing Defined Benefit (DB) and Defined Contribution (DC) plans. Establish and approve standards for standard, custom, and client-specific SPD wording in alignment with Underwriting Committee decisions. Ensure consistent interpretation and execution of plan design, client requirements, and exclusions across portfolios. Stakeholder & Field Engagement: Lead engagement with field teams to validate client requirements, plan design elements, and regulatory considerations. Act as the senior escalation point to resolve complex documentation issues, client exceptions, and field-related challenges. Partner with Underwriting, Legal, Compliance, and Employer Records to align documentation outcomes with business and regulatory objectives. Document Issuance Oversight: Oversee preparation and issuance of Group Annuity Contracts, Certificates, Important Notices, and State Notices. Govern issuance of contract and certificate riders driven by employer requests, regulatory updates, or policy changes. Ensure effective execution of triggerless riders (e.g., name changes, bulk transfers) through standardized controls. Provide leadership oversight for digital SPD delivery and document publication processes. Quality, Compliance & Risk Management: Define and enforce quality control frameworks across the document issuance lifecycle. Review quality metrics, audit outcomes, and regulatory findings to identify risks and drive corrective and preventive actions. Ensure all issued documents comply with applicable laws, regulations, and internal issuance standards. Provide executive-level support to Underwriting and Employer Records on complex initiatives and special projects. Represent the document issuance function in cross-functional forums and transformation initiatives. Reporting, Talent Development & Performance Management: Oversee preparation and delivery of management dashboards and monthly performance metrics. Establish performance standards, controls, and continuous improvement goals for the function. Lead training, capability development, and knowledge-sharing initiatives to strengthen team expertise and succession of readiness.Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.