Fraud Operations Associate

A Fraud Specialist reviews new account purchases with the primary intention of preventing payment fraud by utilizing best judgement, while ensuring a positive, frictionless experience for legitimate customers. This also includes, but is not limited to, reviewing signup information, verifying accounts, and reviewing fraud and chargeback information.

Your success in this role will ensure Newfold Digital is able to maintain compliance with payment fraud regulations, while providing a great customer experience for individuals and small businesses around the globe.

Who we are. 

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands. 

What you’ll do & how you’ll make your mark.  

• Quickly process new account signups using various tools, both internal and 3rd party, with the goal of determining if they are legitimate and preventing the approval of fraudulent purchases.

• Proactively work with accounts to recognize fraudulent activity and communicate fraud trends to the fraud team and management.

• Accurately communicate and assist customers with verifying their account as needed, offering a great customer service to all customers.

• Complete daily and miscellaneous assigned tasks which may involve, but is not limited to, fraud activity investigation outside of the normal workflow or processing reports using Microsoft Excel and other tools.

Who you are & what you’ll need to succeed. 

• Previous experience with screening customers for payment fraud in retail or eCommerce platform(s).

• Strong attention to detail and ability to make sound judgements while navigating gray areas.

• Self-starter with a keen sense of time management and ability to multitask effectively.

• Proactive at resolving issues in an unbiased, professional manner, with the ability to work both independently and collaboratively.

• Strong communication and customer service skills (both written and verbal), with the ability to empathize with clients and coworkers.

• Proficiency in Microsoft Office.

Why you’ll love us. 

• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well. 

• We celebrate one another’s differences.  We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees.  We have 20 + affinity groups where you can network and connect with Newfolders globally. 

• We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 175k MBL with one free dependent upon one year of service! We also give out Punctuality Bonus, Generous Vacation policy, and much more! 

• Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold! 

Fraud Operations

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.