Workplace Support Consultant

Responsible for providing virtual consultation, coaching, case management services and EAP related service coordination requested by the government point of contact. Collaborates and coordinates workplace support services designed to provide support, guidance and assistance to government agency leadership seeking feedback and recommendations for supporting troubled employees, enhancing the work environment such as strategies on building team morale, improving employee job performance and ensuring safe work environments. Provides consultation and coordination of services including limited formal referral in support of Department of Transportation Substance Abuse Professional (DOT SAP), Drug Free Workplace Referral, employee performance, team building, training and critical incident support. Advises managers to consult agency policy and HR consultation for further consultation to ensure adherence to government policy & procedure.

• Provides virtual consultation services to managers and HR partners on a range of behavioral health and workplace related topics or concerns.

• Provides coordination and case management for all formal referrals including but not limited to DOT/SAP, Drug Free Workplace, and performance management issues. 

• Provides consultation and coordination of onsite activities such as crisis intervention services, trainings, seminars, webinars, health fair and wellness activities.

• Provides education to callers regarding EAP benefits, including vendor resources, and website features.

• Real time documentation to meet qualitative and quantitative performance expectations.

• Adheres to all performance standards, meetings, trainings, standard operation procedures and company policies.

• Responsible for maintaining call standards necessary to provide intake, consultation and follow-up.

• Mentors team members and participates in activities to help build a high-performing team.

• Provides Workplace Support queue coverage, live person chat coverage and back up support to triage counselors as needed.

• All other duties as assigned.

The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description.

Other Job Requirements

Responsibilities

Master’s degree in a behavioral health related field

Licensure required meeting State, Commonwealth or customer-specific requirements.

5+ years post-degree experience in clinical counseling of which 2 years must include substance abuse assessment and counseling.

Strong organization, time management and communication skills.

Strong customer service skills.

Excellent training and listening skills.

Ability to be flexible in job duties and schedule to aid in deliverables in quality customer service and building a high-performance team.

Ability to interact effectively at all levels both within the company and with external customers.

Adjusts well to new situations and changing priorities.

Comfortable with ambiguity and stress while handling a variety of assignments.

Maintains a positive, achievement-oriented attitude and consistent in accomplishing expected objectives.

General Job Information

Title

Workplace Support Consultant, Federal

Grade

26

Work Experience - Required

Clinical

Work Experience - Preferred

Employee Assistance Program (EAP)

Education - Required

Master's - Behavioral Health

Education - Preferred

License and Certifications - Required

Current licensure required for this position that meets State, Commonwealth or customer-specific requirements - Care MgmtCare Mgmt

License and Certifications - Preferred

CEAP - Certified Employee Assistance Professional - Care MgmtCare Mgmt, CISM - Critical Incident Stress Management - EnterpriseEnterprise, SAP - Substance Abuse Professional - Care MgmtCare Mgmt

Salary Range

Salary Minimum:

$70,715

Salary Maximum:

$113,145

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.

This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.