Starburst is the analytics engine for all your data. We provide the fastest, most efficient analytics engine for your data warehouse, data lake, or data mesh. We’re on a mission to free our customers to see the invisible and achieve the impossible. We unlock the value of distributed data by making it fast and easy to access, no matter where it lives. Starburst queries data across any database, making it instantly actionable for data-driven organizations. With Starburst, teams can lower the total cost of their infrastructure and analytics investments, prevent vendor lock-in, and use the existing tools that work for their business. Today more than 150 leading organizations trust us to make better decisions faster.

Though Starburst has achieved a unicorn status and raised $414M in venture funding from top investors, we were founded in a rather unusual way with customers and revenue from the very beginning!  We operate globally in 10 countries and are proud to be named a Best Place to Work. Come join our team of All-Stars!

The Technical Touch Specialist at Starburst is responsible for building, executing and managing the customer “nurture” journey. The Technical Touch Specialist role lives within our Customer Value Solutions organization and directly reports to the Manager of Customer Success. The objective of this role is to engage our customers, primarily but not limited to our tech-touch-segment, at all levels with impactful and journey-specific content that educates, nurtures, and influences their ability to successfully adopt Starburst. In this role, we’re looking for a specialist who has previous knowledge in applying nurture tactics that drive measurable impact and successful product adoption.

The right candidate will have experience building strong nurture programs that span the entire Customer Value Solutions organization. While this person will need to work independently, they will know how to collaborate with other departments to create a great customer experience and achieve business goals.

Drive customer growth and value realization:

• Understand customer journeys and how to nurture customers with tech-touch 

• Strong written skills to write customer-facing content (emails, newsletters, other customer collateral)

• Demonstrate creativity and enthusiasm in cultivating effective relationships and regular outreach with key customer groups

• Manage the consistent pipeline of and produce powerful customer success story assets (case studies, content, slide decks, blogs, • social media posts, videos, newsletters) and testimonials each quarter.

• Create program strategy and development of key deliverables across a variety of channels

• Maintain tracking for transparency into progress of program initiatives and reporting to measure the impact and success of customer advocacy programs

• Help further establish the process for working with cross-functional teams (primarily Customer Success and Marketing) in terms of receiving, validating, leveraging, and executing on a customer story across program types.

• Work collaboratively on messaging and content with key stakeholders and internal subject matter experts

• Communicate consistently and effectively with Customer Value Solutions, Sales, and Marketing and other internal stakeholders on upcoming campaigns, status on current campaigns, and results on completed campaigns

• Collaborate closely with Customer Value Solutions to embed advocacy across all touch points in the customer journey, providing more opportunities to capture amazing stories

 

• Starburst Enterprise encompasses a wide range of technologies, and most important is the desire and ability to learn. 

• Experience or familiarity both in troubleshooting and speaking to different platforms and technologies including Big Data

The base salary range for this US full-time position is $130,000 - $150,000, subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering.  The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process. 

At Starburst, we’re constantly striving towards building a place where people come first by creating an environment of transparency, honesty, and respect. We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, access to quality and affordable insurance, and flexible and generous paid time off to start a family, travel, or just relax! 

Headquartered in Boston, MA with offices in Warsaw, London, Palo Alto and Tel Aviv and employees across Europe and the Americas, we are committed to hiring where the talent is.  

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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