Full-Time

Manager – Support Engineering

Posted on 4/11/2025

Wiz

Wiz

1,001-5,000 employees

Cloud security platform for businesses

No salary listed

Senior

No H1B Sponsorship

Seattle, WA, USA + 6 more

More locations: San Francisco, CA, USA | Austin, TX, USA | Los Angeles, CA, USA | Dallas, TX, USA | Denver, CO, USA | Portland, OR, USA

Candidates must reside in the contiguous United States.

US Citizenship Required

Category
Cybersecurity
IT Support
IT & Security
Required Skills
Kubernetes
Microsoft Azure
Python
JavaScript
Java
AWS
Linux/Unix
Google Cloud Platform
Requirements
  • Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or the equivalent industry experience and certifications
  • 1+ years of people management experience
  • 3+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
  • A minimum of 1+ year experience with Cloud technologies (Azure, AWS, GCP)
  • Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
  • Proficiency with command-line tools and Linux operating system environments
  • Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring and logging, as well as local and cloud storage
  • Familiar with security frameworks or tools
  • Excellent organizational and project management skills
  • Fast learner, natural curiosity, and love of technology
Responsibilities
  • Manage, develop, coach and mentor a team of Technical Support Engineers, who are responsible for technical customer support experience within the Wiz product
  • Act as the owner for your team’s accountability and performance - partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports
  • Ensure successful training and onboarding of new hires
  • Guide the team through technical-training and additional learning and development needs
  • Drive projects or initiatives to improve team productivity, process or procedure
  • Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary
  • Identify cases that require escalation (either technically or strategically)
  • Create, maintain, and coordinate incident management requests to product or engineering
  • Design and implement solutions that scale the support offering through automations
  • Coordinate with Customer Success Managers to address any technical issues impacting a customer's success
  • Create technical articles or knowledge base (e.g., edit or create news/ knowledge-based articles) that is internal or customer-facing for a better customer support experience
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
Desired Qualifications
  • Experience with DevOps technologies
  • Familiar with REST API's or GraphQL
  • Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)
  • Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
  • Understanding of relational databases

Wiz provides cloud security solutions tailored for businesses using cloud services. Their platform functions as a unified security command center, allowing companies to secure their applications and infrastructure throughout the development process and into real-time operations. Wiz's services include detecting vulnerabilities and misconfigurations in various environments, such as containers and Kubernetes, and ensuring compliance with industry regulations like PCI and GDPR. Unlike many competitors, Wiz integrates seamlessly into development workflows, enabling teams to manage security without disrupting their processes. The goal of Wiz is to empower organizations to operate securely in the cloud while maintaining efficiency and compliance.

Company Size

1,001-5,000

Company Stage

Acquired

Total Funding

$33.9B

Headquarters

New York City, New York

Founded

2020

Simplify Jobs

Simplify's Take

What believers are saying

  • Google's acquisition of Wiz strengthens its position in the cloud security market.
  • Wiz's client base includes over 40% of Fortune 100 companies, indicating strong market presence.
  • Growing demand for agentless security solutions boosts Wiz's market potential.

What critics are saying

  • Integration challenges with Google Cloud Platform could lead to service disruptions.
  • The acquisition may shift focus towards Google Cloud, alienating other cloud users.
  • High-profile acquisition makes Wiz a more attractive target for cyberattacks.

What makes Wiz unique

  • Wiz offers the first cloud-native visibility solution for enterprise security teams.
  • Their platform provides a 360° view of security risks across clouds, containers, and workloads.
  • Wiz's agentless approach reduces overhead and complexity in cloud environments.

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Benefits

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

-5%

1 year growth

-2%

2 year growth

-6%
Raegun
Apr 15th, 2025
Google Acquires Wiz for Up to $33B to Strengthen Cloud Security

Our sources confirm that Wiz will remain an independent platform that will work across all cloud providers, not just Google Cloud Platform.

GeekWire
Apr 1st, 2025
Analysis: Google-Wiz Deal Sparks Questions About Cloud Security Strategy At Aws And Microsoft

Google Cloud’s ad on the Las Vegas Sphere, overlooking Amazon’s re:Invent conference in November 2023. (GeekWire File Photo / Todd Bishop)Editor’s note: This analysis is written by Christopher Budd, a tech industry veteran who previously worked at the Microsoft Security Response Center.Earlier this month, Google announced plans to acquire Israel-based Wiz for the nearly jaw-dropping price of $32 billion (yes, with a “b”). Not only is this the biggest cybersecurity deal (yet) in terms of money — it’s also another instance of Google swooping in with a very big, open checkbook to snap up a cybersecurity industry leader to fold into the Google Cloud Platform (GCP). This makes it clearer that Google sees security as a competitive differentiator in the cloud and is another step toward Microsoft’s model of integrating cloud and security in-house — and away from Amazon Web Services’ more hands-off strategy of relying primarily on a security partner ecosystem. Google’s move on Wiz is very similar to its acquisition of Mandiant in 2022 when it paid $5.4 billion for arguably the single best known incident response (IR) company in the world. Since then we’ve seen that Google bought Mandiant not because Google wanted to become a player in the IR space but because Google wanted to have some of the best IR capabilities in the world protecting GCP and its customers. Wiz is a leading company in the Cloud Native Application Protection Platform (CNAPP) space. CNAPPs provide a critical security layer to today’s cloud computing. If we look at the Mandiant acquisition as a blueprint, we can surmise that Google plans to take another industry-leading company and focus it on securing GCP.Meanwhile in Redmond, IR and CNAPP are capabilities that Microsoft’s cloud offering has had for years through internal development

Cord Magazine
Mar 25th, 2025
Google Invests $32 Billion in Israeli Cybersecurity Firm Wiz

Google has announced a $32 billion investment in Wiz, a rapidly growing Israeli cybersecurity company, marking one of the largest deals in the tech industry in recent years.

PYMNTS
Mar 19th, 2025
Klarna Ipo Sparks Hope Of Deal Revival Despite Tariff Troubles

Some upcoming tech IPOs have reportedly sparked uneasy optimism among investors despite tariff-related turmoil. As the Financial Times (FT) reported Wednesday (March 19), initial public offerings (IPOs) from the likes of Klarna and CoreWeave have fostered hopes that the years-long drought in high-profile tech listings may be at an end. CoreWeave, an artificial intelligence (AI) data center operator, plans to raise $4 billion at a valuation of more than $35 billion, making it the biggest stock market debut for a tech company this year, the FT said. Klarna, the Swedish payments company known for its buy now, pay later (BNPL) offering, hopes to raise more than $1 billion at a $15 billion valuation

Verdict
Mar 19th, 2025
Google brokers $32bn deal to acquire cloud security platformWiz

Over the past year, Wiz has introduced new categories of cybersecurity solutions.

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