Job Title:                   Program/Project Manager

Job Location:           Remote/Hybrid

Reports to:               Director of Product Management

Education Requirements: College Degree

Work Experience:  5+ years of total industry experience, including 3-5 years in core product/project management.

Skills Required:

• Cross-functional Collaboration:

  • Experience working with cross-functional teams on the development and execution of complex program/project plans to solve customer problems and drive results.

• Project Management:

  • Excellent project management skills with a demonstrated ability to manage multiple projects simultaneously and prioritize tasks to achieve project goals.

• Risk Management:

  • Ability to anticipate, understand, and actively mitigate project risks.

• Communication Skills:

  • Strong writing, reporting, presentation, and interpersonal communication skills.

• Software Product Development:

  • Experience with the software product development cycle.

• Analytical Skills:

  • Highly analytical with a focus on driving processes, tools, and statistical methods that support rational decision-making.

• Travel:

  • Ability to travel.

Specific Job Responsibilities:

Program Management:

• Serve as the Point of Contact (POC) for project intake.

• Management Level point of contact for all program related deliverables and timelines for both Manufacturer and Enterprise Level Customers.

• Serve as Business Analyst (BA) for break/fix/support items that require development.

• Coordinate and manage projects, ensuring they meet or exceed expectations.

• Host and manage weekly meetings, both operational and project-based.

• Assist with Quality Assurance (QA) as needed.

• Create workflow documentation.

• Manage release lifecycle.

• Align cross-functional teams across multiple organizations.

Customer Engagement:

• Collaborate with customer stakeholders to ensure satisfaction with program management services and deliverables.

• Proactively resolve critical issues and develop strong relationships.

• Analyze program metrics and trends to evaluate overall program success.

• Organize and moderate regular check-ins with customer stakeholders to ensure satisfaction with IDS and delivered solutions.

• Prepare and distribute various reports and updates on program status to various audiences.

Team Engagement:

• Organize program team meetings and communications to keep team members informed and engaged.

• Support team members and establish healthy, collaborative relationships.

• Maintain enthusiasm, energy, and focus in various circumstances.

• Translate purpose and vision into clear goals for the team.

• Ensure every team member is aligned and moving in the right direction.

• Foster a creative atmosphere for innovation while holding team members accountable for smart decisions and customer-focused results.

• Interface with various functional groups, program/project teams, and stakeholders to resolve issues and optimize program effectiveness.

• Work with the sales and management team as the internal and external spokesperson for programs.

• Plan and deliver internal and external program communications through various channels.

• Ensure clear and consistent information is distributed to stakeholders.

Performance Key Performance Indicators (KPIs):

• Timely development and maintenance of project plans and schedules.

• Effective management of programs/projects within defined schedule, budget, and quality parameters.

• Customer satisfaction with program management services and deliverables.

• Resolution of critical issues proactively and in a timely manner.

• Successful analysis of program metrics and trends.

• Successful organization and moderation of regular check-ins with customer stakeholders.

• Positive feedback and engagement levels from the program team.

• Successful delivery of internal and external program communications.

• Alignment of team members with program goals and customer-focused results.

• Demonstrated ability to manage multiple projects simultaneously and achieve project goals.

IDSExemptThe estimated base salary range for this role in the United States is $80,000.00 - $120,000.00 per year. For compliance with local legislation, and to provide greater transparency to applicants, we share salary ranges on all job postings regardless of the desired hiring location or whether the position is remote. The posted range is an estimate and reflects many factors which are subject to change. Final offer amounts may vary from the amounts listed above, based upon geographic location, candidate experience and expertise, and other relevant factors.This role will also be eligible for participation in a Company profit sharing bonus plan. Plan details will be provided to you upon hire.Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at [email protected]: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.#LI-BM1#DealerGroup