Zone Director of Operations

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

The Zone Director of Operations is responsible for overseeing and optimizing the operational functions across a designated zone or an area within a zone. This role involves strategic planning, process improvement, and the implementation of best practices to ensure operational excellence and alignment with the company's goals and objectives. The Zone Director of Operations will work closely with regional and local management teams to drive performance, enhance customer satisfaction, and achieve financial targets.

Your Impact

• Develop and manage operational budgets, ensuring cost control and profitability.
• Ensure that resources, including personnel, are allocated effectively.
• Analyze financial reports and operational metrics to identify areas for improvement.
• Implement cost-saving initiatives while maintaining high service standards
• Develop and implement operational strategies aligned with company goals and ensure high standards of customer service.
• Streamline workflow and implement best practice to improve efficiency and increase productivity.
• Implement and monitor key performance indicators (KPIs) to measure and manage performance.
• Identify and implement solutions to address operational challenges and opportunities.
• Prepare and present regular reports on regional performance to senior management.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Leverage technology and automation to optimize processes and increase productivity.
• Lead the implementation of new processes, technologies, and strategies
• Ensure that departments work together seamlessly to achieve common goals.
• Facilitate the sharing of information and resources between departments.
• May coordinate activities of other personnel (Team Lead).

Minimum Qualifications

• B.S. /B.A. in business, healthcare, or related discipline, OR an equivalent combination of education and experience required. Master’s Degree in same preferred.
• Minimum five years’ experience with profit/loss accountability in multi-site service industry required.
• Minimum three years’ experience in health care management required. Experience managing a clinical organization preferred.
• Experience with supervision of employees and with annual revenues of at least $5 million preferred.
• Minimum five years’ experience in orthotics & prosthetics industry preferred.
• Minimum of 8 years’ profit and loss accountability in a multi-site health care setting preferred
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures. 

Additional Success Factors

• Strong interpersonal, oral and written communication skills.
• Demonstrated ability to lead and influence others.
• Excellent organizational skills and ability to prioritize to meet deadlines.
• Ability to manage multiple tasks, make well thought out decisions, and take decisive action.
• Ability to analyze operations and identify strengths, weaknesses, opportunities, and threats in order to develop a Zone strategic plan/vision.
• Flexibility/adaptability to a rapidly changing environment.
• Knowledge of multi-site operations managed from central location.
• Ability to analyze and manage quantitative business and financial information.
• Required to be proficient in Windows based office technologies (ex. Word, Excel, PowerPoint)
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Remote: Pay range of $110,000- $160,000 (or salary range)  + bonus + benefits. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.

Our Investment in You

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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