Customer Success Manager
Posted on 9/12/2023
Ottawa, ON, Canada
Experience Level
Desired Skills
Sales & Account Management
Customer Success & Support
  • Prior experience in account management, sales, or customer success, managing complex, strategic relationships
  • Strong business acumen, including the ability to understand a customer's business, industry, economic trends, issues, and competition
  • Persuasive and influential trusted advisor who listens, learns, is curious, sees the nuances and applies facts and data to articulate a compelling story in a clear and concise manner
  • Relentlessly focused on our customers, anticipating their needs, thinking about how to create value for them through our products and services
  • A consulting mindset, with critical thinking and creative problem-solving skills
  • Extreme ownership mentality; ability to manage projects end to end with little oversight
  • Excellent communication skills, you are comfortable working with and supporting stakeholders at all levels of the organization
  • Experience in e-commerce or a high-growth startup is a huge plus!
  • Deliver value and customer success through all stages of the customer lifecycle, from onboarding through growth and renewal
  • Proactively engage customers to support and drive adoption and usage of our platform through value realization
  • Your success will be largely measured on the renewal process including account planning, deal ideation, negotiation, and execution of your entire book of business to meet the target
  • Be an internal advocate, proactively raising solutions and concerns before it becomes an escalation
  • Implement revenue management practices driving revenue retention and growth strategies including value realization, account profitability, renewal execution, risk management, and customer growth
  • Influence internal and external cross-functional stakeholders, including executives, to achieve win-win solutions for Noibu and your customers
  • Partner with internal teams (sales, product, engineering) to manage the overall success of the merchant