Full-Time
Service Reliability Engineer
360 IT Professionals
11-50 employees
Software development, mobile/web, and Salesforce solutions
No salary listed
Santa Clara, CA, USA
In Person
 DevOps & Infrastructure (1) |
|---|
- Work on-shift as part a 24x7x365 operations center to provide phone/email support; flexible day or night
- Identify the priority and criticality of incoming alerts and prioritize appropriately
- Handle high-pressure situations with a calm and professional manner
- Understand and edit scripting conventions to resolve issues
- Escalate significant issues to service, network, or other operations engineers at all hours of the day/night
- Track issues through ticketing systems and follow through until resolution
- Write clear, and concise operational run books like TSGs
- Utilize monitoring tools to proactively identify issues and trends
- Aggressively troubleshoot and multitask to maintain service availability and performance
- Degree/MIS, or equivalent experience
- 2-5+ years of relevant phone/tech/ops center experience with Windows, Unix, Linux, AWS/Azure
- Ticketing system experience
- Attention to detail
- Solid communications skills (written & verbal both)
- Front line technical service reliability operators accountable for handling critical customer issues coming in via support phone line and HUB
- Responsible for first touch incident resolution (via TSG or SOP) or escalation to the appropriate resource within SLA
- Responsible for monitoring the live service via HUB alerts, Heads Up Displays, Manual service checks or customer escalations
- Accountable for High Priority Bridge Moderation (Spin up bridge, start whiteboard, document sequence of events)
- Document and refine Phone Script, TSGs and SOPs
- Service Request Management (User Provisioning, Client Invites, Environment requests, Deployments, etc.)
- Responsible for refining Service Center tools and process
360 IT Professionals provides custom software development services, covering product development, mobile and web technologies, workforce solutions, and Salesforce cloud services. They build bespoke software tailored to each client, using a mixed team of seasoned experts and energetic new professionals guided by best practices in Silicon Valley. The company emphasizes ethical, agile collaboration to deliver high-value solutions that help clients become more productive and scalable. What sets them apart is their blend of experienced talent with fresh perspectives, a strong local presence in Fremont, CA, and a disciplined focus on delivering practical, business-focused results rather than generic tech features. Their goal is to be a trusted partner that helps clients evolve into more productive units by providing complete software development capabilities and end-to-end support.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Fremont, California
Founded
2013
Simplify's Take
What believers are saying
- Clutch highly rates IT staffing and development services at $25-$49/hr.
- Active hiring for 60 roles signals expansion in Fremont tech market.
- $54.8M revenue from diverse tech stack including JavaScript and PHP.
What critics are saying
- Poor Clutch reviews cause 70-90% market erosion in 3-6 months.
- Google poaches 30% engineers leading to high turnover in 6-12 months.
- AI platforms displace 60% revenue from PHP contracts in 12-24 months.
What makes 360 IT Professionals unique
- Blends experienced and young professionals for innovative software solutions.
- Specializes in .NET, PHP, Android, iPhone, and Salesforce cloud services.
- Offers IT staffing, product development, and mobile technologies from Fremont.
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Benefits
Remote Work Options