Full-Time
Service Manager
Confirmed live in the last 24 hours
Dashlane
201-500 employees
User-friendly password management solution
Compensation Overview
$130k - $152kAnnually
Mid, Senior
New York, NY, USA
Hybrid work arrangement with required in-office days on Tuesday and a department day for team bonding.
- 3+ years of experience interfacing between Customer Experience and Engineering Teams
- 3+ years of experience with Service Management experience in a scaling organization
- ITIL certification
- Oversee day-to-day delivery operations, ensuring optimal performance.
- Manage and monitor infrastructure and product health, proactively addressing issues.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Lead incident response efforts, minimizing downtime and conducting post-incident analysis.
- Manage on-call incident response capabilities and raise the bar on knowledge transfer and training
- Provide operational support for the Defect Management process, ensuring the best response to bugs in critical components.
- Promote and strengthen adherence to Incident, Problem, and Knowledge Management processes, taking advantage of the best practices from the ITIL4 framework.
- Create reporting mechanisms and communication plans for effective information dissemination within Engineering and for other relevant stakeholders.
- Identify opportunities for process improvement, automation, and optimization and hands-on deliver on those opportunities.
- Collaborate with Product teams and Engineering leaders for continuous improvement in stability, reliability, and performance metrics.
- Align service management activities with business goals and SLA agreements.
- Support incident response processes and communicate resolutions to stakeholders.
- Advanced English speaking and writing skills
- Experience working at a B2B SaaS Organization
- Someone who can operate effectively and autonomously across multiple teams, and navigate technical ambiguity with only high-level direction.
- You are highly collaborative and focused on building relationships across all departments.
- Be self-driven, and deliver on ambiguous projects despite incomplete or inaccurate data.
- Interest in working in a fast-paced and rapidly changing environment.
- Proficiency with Confluence and Gitlab tools
- Experience with service management software such as ServiceNow
Dashlane provides a password management solution designed for both individuals and organizations, focusing on user-friendliness and security. Its software features Autofill and Single Sign-On (SSO) capabilities, allowing users to log into various websites and applications with a single set of credentials, which enhances convenience and security. Dashlane is well-rated, with a 4.5-star rating on platforms like G2 and the Chrome store, reflecting high customer satisfaction. The company offers comprehensive customer support, including onboarding assistance for organizations and a regularly updated Help Center. Dashlane operates on a subscription model, offering premium features such as unlimited password storage, secure sharing, and priority support. Its goal is to simplify security for a wide range of clients, from individual users to large organizations.
Company Size
201-500
Company Stage
Series D
Total Funding
$160.3M
Headquarters
New York City, New York
Founded
2009
Simplify's Take
What believers are saying
- Growing demand for passwordless authentication enhances Dashlane's market position.
- Dashlane's Global Partner Program could expand market reach and increase sales.
- Integration with Splunk offers valuable insights for enterprise clients.
What critics are saying
- Apple's upcoming Passwords app could impact Dashlane's market share.
- Increasing phishing attacks require continuous updates to security measures.
- Rise of shadow IT poses a risk to Dashlane's enterprise clients.
What makes Dashlane unique
- Dashlane offers industry-leading Autofill and Single Sign-On capabilities.
- Dashlane is the first password manager to offer an in-browser passkey solution.
- Dashlane's Credential Risk Detection provides real-time monitoring of at-risk credential activity.
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Benefits
Hybrid Work Options
Relocation Assistance
Growth & Insights and Company News
6 month growth
↓ -2%1 year growth
↑ 0%2 year growth
↓ -3%Findings show over 80 percent of IT leaders observed increased phishing volume and sophistication; nearly 40 percent of employees use unmanaged apps on work devicesNEW YORK, March 11, 2025 /PRNewswire/ -- Credential security leader Dashlane today published its inaugural State of Credential Security Report, revealing the evolving credential security challenges and threats that businesses face in the age of AI. Based on a survey of 500 U.S.-based IT decision makers and 1,000 U.S.-based workers, the findings bring to light the growing burden that credential-related issues such as shadow IT and phishing are having on employees and admins. Nearly two and a half years since OpenAI released ChatGPT as a free "research preview" in 2022, it's evident that AI has accelerated productivity and ultimately business growth potential. At the same time, the report highlights its direct impact on the risk facing enterprises — a majority (74%) of IT leaders feel that AI poses an increased threat to password security, and 60 percent of employees agree. More than 80 percent of organizations have observed an increase in the volume and sophistication of phishing attacks
Credential security leader Dashlane today announced the launch of the Dashlane Partner Program, a comprehensive and tiered program designed to empower reseller partners in addressing the critical challenge of credential-based threats and providing frictionless access across their customers' environments.
Dashlane launched Credential Risk Detection, a solution that continuously monitors and detects at-risk credential activity in real-time across the workforce, whether employees use a password manager or not.
Dashlane has appointed Pamela Golden as Senior Vice President of People and Jon Cho as Senior Vice President of Product and Partnerships.
As the first password manager to offer an in-browser passkey solution, Dashlane works closely with the FIDO Alliance, a non-profit industry organization working to end password dependency.