We’re looking for a curious, passionate, and compassionate Creative Director to lead and drive the creative vision for one of our largest clients. This role is super hands on and you will find yourself dipping into Figma to lead by example and set the creative standards for this loved client.

Design, craft and execution alongside a creative and conceptual mind are needed in this role. You will need to connect the dots across the eco-system and bring brand experiences to life whether social, website based, experiential or physical. Essentially, we need a die-hard designer/art director/creative with an ambition to elevate brands across every touchpoint.

A background in luxury or an understanding of premium experiences would be a real bonus as we are moving towards elevating the our clients portfolio to the next level. You will have a voice in our industry and be active in all things creative; from speaking at industry events, networking with design leaders, being a panelist for the next generation, judging awards and a speaker about trends in our industry. You have experience leading multiple clients and overseeing creative teams including Design, UX and Copy across this client.

You will: 

• Love for what you do
• See the big-picture, empathetic perspective
• Have strong storytelling skills with excellent verbal, written, and visual communication skills
• Have a body of work demonstrating creative thinking, process, problem solving, process, and quality spanning various digital platforms
• Be responsible for product created from the idea, the execution, and the quality from a look and feel, storytelling and usability perspective
• Shepherd the client with the ability to listen, have empathy, sell, motivate and enthuse them
• Find solutions that garner industry and press recognition
• Talk of the importance of what the work needs to do for the client and CM
• Concept and story tell with larger clients and a variety of streams of work
• Unlock opportunities, innovation, and define culture within the creative team
• Be the point of escalation for client and internal teams; determine compromise to move the work forward
• Find balance between clients feel compelled that the work is right, smartand successfully and matching that to CM goals
• Drive creative culture by organising talks, sharing links and sharing inspiration
• Develop a sense of when support is needed and when to make sure moving in the right direction
• Make internal team aware of the expectations and standards of award-winning work
• Be visual and vocal in shaping the creative talent team within the business
• Check to get a sense of team health and organisation’s culture
• Judge awards, speak, write, be involved in trade bodies, commentary with the industry

You have: 

• 10+ years of related industry experience in the creative industry

• 2+ years’ experience in a senior leadership role with management

What We Offer:

• Global maternity and parental leave
• Competitive benefits packages including private medical & dental 
• 25 days vacation, compassionate leave, wellness days, and flex days
• Access to online services for families and new parents
• Office closure at Christmas
• Early Dismissal Friday’s (off at 3:00 PM local time every Friday)
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible!  Our new hires & employees are the future of our organization, and we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office 4 days a week.  The ask stems from our want to:

Strengthen opportunity for continuous learning

Improve collaboration and team relationships.

Increase employee engagement

This hybrid model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM.  We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate according