Full-Time

Sr. Product Manager

Confirmed live in the last 24 hours

Podium

Podium

1,001-5,000 employees

Streamlines local business communications and payments

Enterprise Software
Fintech
AI & Machine Learning

Senior

Lehi, UT, USA

Requires in-office presence 3 days per week.

Category
Product Management
Product
Required Skills
Product Management
SQL
Data Analysis
Requirements
  • 5+ years of product management experience with a track record of successfully delivering web-based products, ideally in SaaS or communication tools.
  • High agency and ownership, with a willingness to tackle problems end-to-end, learning what’s necessary along the way to ensure successful outcomes.
  • Proven experience in fast-paced technical environments, adept at working with cross-functional teams to drive product vision, define requirements, and guide projects through key milestones.
  • Demonstrated ability to manage the entire product lifecycle, from concept to launch, and continuously optimize for growth and customer success.
  • Strong collaboration skills, with a proven ability to work cross-functionally with engineering, design, AI, and marketing teams to deliver high-impact products.
  • Strong analytical skills, with hands-on experience in SQL and data visualization tools to drive data-informed product decisions and measure success.
  • Excellent written and verbal communication skills, with the ability to clearly articulate product strategies, updates, and insights to a wide range of audiences, including executive leadership.
  • Experience leading the development of new products from scratch, with a strong bias toward action and execution in dynamic, fast-moving environments.
  • A passion for driving customer engagement and helping local businesses succeed through innovative tools and experiences.
  • Enthusiasm for AI, with a solid understanding of AI systems, including autonomous agents and their practical applications.
Responsibilities
  • Own and evolve the product vision and roadmap for Podium’s existing webchat product and new live chat initiatives. Identify areas for growth and innovation to keep Podium’s chat tools at the forefront of industry trends.
  • Lead the launch and own the success of new live chat product, working closely with design, engineering, and go-to-market teams. Ensure tight integration with Podium’s inbox and AI agents while driving alignment with revenue goals.
  • Collaborate with marketing, sales, and customer success teams to ensure cohesive development, implementation, and support of chat tools. Act as a product evangelist internally and externally, ensuring buy-in across the organization.
  • Engage directly with customers to gather feedback and insights that will drive product improvements and future innovations.
  • Leverage product and usage data to inform decisions and optimize performance. Continuously analyze product metrics and customer behavior to uncover new opportunities for growth.
  • Partner with the design team to ensure the chat tools provide a seamless, delightful user experience that integrates well across web and SMS platforms.
  • Collaborate with Podium’s AI team to ensure the live chat product integrates effectively with AI-powered automation and agent tools, driving customer efficiency and engagement.
  • Communicate effectively with executive leadership, demonstrating strong executive presence and the ability to influence strategic decisions through clear and compelling product insights and recommendations.

Podium delivers a multi-product platform specifically designed for local businesses, combining AI technologies to enhance communication, facilitate payments, and manage text marketing campaigns effectively. The company's robust features, including review generation, webchat, text messaging, and phone call management, not only optimize day-to-day operations but also drive local business growth. Working at Podium offers the opportunity to contribute to innovative solutions that make significant impacts in how local businesses engage with their customers and manage their services efficiently.

Company Stage

Series D

Total Funding

$407.2M

Headquarters

Lehi, Utah

Founded

2014

Growth & Insights
Headcount

6 month growth

15%

1 year growth

9%

2 year growth

6%
Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with Bradford White enhances Podium's reach in the contractor market.
  • Pauline Reader's appointment as CMO strengthens Podium's marketing and growth strategies.
  • Series D funding of $201M provides resources for innovation and expansion.

What critics are saying

  • AI-driven platforms like Drift and Intercom pose competitive threats to Podium.
  • Economic downturns may reduce spending on communication tools by small businesses.
  • Data privacy regulations may increase operational costs for Podium.

What makes Podium unique

  • Podium integrates messaging with traditional industries, enhancing customer interaction and streamlining operations.
  • The platform routes leads from all channels into a single, easy-to-use inbox.
  • Podium's tools allow businesses to gather online reviews and send promotional campaigns efficiently.

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Benefits

Open and transparent culture

Remote first work setting for Engineering & Product

Great opportunities for career growth

401(k) with a competitive matching contribution plan

Unlimited vacation (yes, we want you to have a work-life balance)

Great medical, dental, vision benefits

Lots of Swag