Qualifications

• Certification as ”Food Service Manager” or other, as required by State County or Local regulations.

• Excellent communications skills, written and verbal

• Strong organizational skills

• Knowledge of Microsoft Office, including Excel 

• Thorough knowledge of all matters related to the proper administration of hotel Food & Beverage operations. 

• Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to guest satisfaction criteria

• Ability to motivate staff to provide exceptional service during slow and busy meal periods

• Self motivated to take on projects to improve outlets

• Must be able to withstand outdoor elements for long periods of time.

• Ability to work flexible schedule to include nights, weekends, and holidays

Key Responsibilities: 

• Make inspection rounds ensuring organization, cleanliness, proper maintenance, adequate supplies.

• Monitor staff adherence to all service standards, SOPs and Loews SOPs, including inspecting staff for correct Uniform/Groom standards.

• Supervise service of guests, being watchful of signals from guests in need of service.

• Assist Team Leader to establish and monitor side work duty completion.

• Maintain bank to SOP, keep it balanced and secure at all times.

• Read daily communication sheets from previous shift and prepare one for the following shift. Check for all personnel call offs and check floor plan for coverage.

• Check restaurant for cleanliness and set up (i.e. table cleanliness, stands etc.).

• Communicate daily with restaurant manager with regard to special events, house counts, etc.

• Assist Team Leader in conducting menu classes and taste panels.

• Assist Team Leader in conducting month end inventory count and recording.

• Communicates with Team Members during service, scheduling, safety chats, MSDS, post bulletins.

• Reports unsafe working conditions.

• Ensure proper handling of guest checks and cash transactions.

• Intercedes and/or fills in for Team Members should need occur

• Performs other duties as assigned. 

General Responsibilities:

• Promotes and applies teamwork skills at all times.

• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance.

• Is polite, friendly, and helpful to guests, management and fellow employees.

• Executes emergency procedures in accordance with hotel standards.

• Complies with required safety regulations and procedures.

• Attends appropriate hotel meetings and training sessions.

• Maintains cleanliness and excellent condition of equipment and work area.

• Complies with hotel standards, policies and rules.

• Remains current with hotel information and changes.

• Complies with hotel uniform and grooming standards.