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Customer Success Strategist
In Life
Posted on 12/17/2022
New York, NY, USA
Experience Level
Desired Skills
  • Minimum of 2 years' sales or account management experience, preferably in a MarTech, AdTech, or online marketing company
  • Developing knowledge of CRM (Salesforce & Gainsight), Google Sheets (excel), communication software (Outreach.io & Zendesk), and Data Management (Tableau & Anaplan)
  • Demonstrate professionalism and ensure productive customer engagements through well-structured meetings and communication
  • Work with a strong sense of diplomacy, tact, and poise, especially under pressure from sensitive customer issues
  • Strong organizational skills; operates under a sense of urgency to meet internal and external deadlines while also being able to adapt / be flexible to evolving demands
  • Manage multiple ad hoc requests from ongoing tasks, alerts, and opportunities surfaced both systematically and manually created
  • Educate customers on AdRoll's Marketing OS, features and use-cases. Including how to set up campaigns, tailored to goals and measure results
  • Assist customers in seeing the value in AdRoll's Platform and build rapport, resulting in increased customer satisfaction, customer retention, and revenue retention
  • Develop and relay SaaS + Media strategies focused on growth, based on customer goals. Including owning and driving subscription renewals
  • Be the voice of the customer by driving product and process improvements. Provide feedback to product, engineering, marketing, and other internal teams

501-1,000 employees

Machine learning for marketing technology
Company Overview
NextRoll's mission is to level the playing field for businesses of all sizes by creating a reliable and understandable platform.
  • Healthcare - 100% coverage for medical, dental, and vision insurance.
  • Paid Time Off - Four weeks of PTO per year.
  • Wellness Programs - Fitness classes, onsite clinics, fun speakers, and more.
  • Family - 100% base salary for 6 weeks.
  • Snacks and Drinks - An assortment of food and beverages to keep you going.
  • Team Outings - Quarterly trips to help connect with your team.
Company Core Values
  • Growth - We hire great people and help one another grow.
  • Loyalty - We do right by our customers and community.
  • Innovation - We build innovative products that work for a lot of people.
  • Resourcefulness - We do more with less.
  • Fun - We take work seriously – not ourselves.
  • Transparency - We are open and authentic.