Service Delivery Manager
Influencer Marketing
Updated on 9/15/2023
GRIN Technologies

501-1,000 employees

Creator management platform
Remote in USA
Experience Level
Desired Skills
Data Analysis
Growth & Marketing
  • At least 2 years of influencer marketing experience
  • At least 2 years of proven experience utilizing a variety of SaaS platforms such as CRMs, analytics and reporting platforms, research platforms, etc
  • 1-2 years of experience in front-line, customer-facing roles
  • Experience collaborating with internal teams and remote team members
  • Excellent communication skills, both verbal and written
  • A strong record of relationship building experience
  • Project/Account Management experience a plus
  • Partner and collaborate with Sales and Customer Success teams to drive adoption for Curated Lists (GRIN's Creator Recruitment product)
  • Identify customer needs and deliver solutions to help build and scale their influencer programs
  • Assess customer feedback and use your creativity to establish, improve, and refine services
  • Develop, manage, and execute a project plan for identified customers, which aligns with their business goals
  • Own a positive customer experience and be accountable for delivering customer value
  • Contribute to enhance our delivery methodology, services practice and industry POV's
  • Communicate with creators following brand guidelines
  • Act as a liaison between our brands and various stakeholders while leveraging capabilities of other teams to the benefit of the customer
  • Escalate issues effectively and with a calm sense of urgency