Full-Time
Director of Application Managed Services
Updated on 8/21/2026
InterSystems
1,001-5,000 employees
High-performance data platform for multiple industries
Compensation Overview
$180k - $217k/yr
Boston, MA, USA
In Person
 Business & Strategy (1) |
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- At least 15 years of experience in enterprise software, healthcare information technology, or managed services.
- Experience leading large-scale, globally distributed teams.
- Experience operating at a senior leadership or Vice President-equivalent level.
- A strong track record managing mission-critical application environments or software-as-a-service operations.
- Experience building and scaling Site Reliability Engineering or reliability-focused organizations.
- Experience with cloud and hybrid environments, including public and private cloud.
- Strong understanding of integration frameworks and interface engines.
- Familiarity with DevOps, continuous integration and continuous delivery, and infrastructure-as-code practices.
- Experience with observability, monitoring, and incident-management tooling.
- Experience applying artificial intelligence and automation in enterprise or operational environments.
- Understanding of agentic artificial intelligence concepts and enterprise use cases.
- Ability to translate emerging technologies into scalable service offerings.
- Ability to operate with Vice President-level ownership, autonomy, and decision-making authority.
- Ability to communicate effectively at executive and technical levels.
- Own and scale a global Application Management function supporting mission-critical client environments across all regions.
- Define and implement a standardized global operating model, including service-level agreements, key performance indicators, and delivery frameworks.
- Drive consistency, quality, and continuous improvement across geographically distributed teams.
- Ensure alignment with regional regulatory, operational, and client-specific requirements.
- Lead the U.S.-based managed solutions organization with full accountability for service delivery outcomes.
- Ensure tight integration across infrastructure, platform, and application layers.
- Establish a culture of ownership, accountability, and operational excellence.
- Serve as the executive escalation point for critical client and operational issues.
- Build and scale a modern Site Reliability Engineering function focused on reliability, automation, and observability.
- Define reliability targets, error budgets, and operational maturity standards.
- Embed Site Reliability Engineering principles across all service delivery teams.
- Drive adoption of proactive, automated, and self-healing operational models.
- Define, build, and scale new managed service offerings, including Interface-as-a-Service, agentic artificial intelligence development for product customization and workflow automation, standardized global upgrade services, and other scalable service models.
- Productize services with clear delivery models, value propositions, and scalable execution frameworks.
- Partner with Product and Engineering to align service capabilities with platform evolution.
- Lead adoption of artificial-intelligence-driven capabilities to transform service delivery and operational efficiency.
- Develop and scale agentic workflows for configuration, customization, and support.
- Identify and execute opportunities to reduce manual effort through intelligent automation.
- Ensure secure, compliant, and responsible use of artificial intelligence across client environments.
- Establish a global, repeatable model for client upgrades across platforms and geographies.
- Improve predictability, reduce risk, and enhance the client experience during upgrades.
- Integrate upgrade processes into ongoing managed service delivery.
- Drive automation and standardization across lifecycle operations.
- Act as a senior leader across Product, Engineering, Sales, and Customer Success organizations.
- Engage directly with strategic clients and executive stakeholders.
- Provide clear, data-driven reporting on performance, risks, and transformation initiatives.
- Influence roadmap and investment decisions based on operational insights.
- Build and lead high-performing, accountable teams.
- Drive clarity and structure across complex, global operations.
- Balance long-term strategy with hands-on execution.
- Establish a culture of continuous improvement and innovation.
- Deep experience with InterSystems HealthShare, TrakCare, HealthConnect, HealthConnect Cloud, and the IRIS data platform.
- Strong understanding of InterSystems-based architectures, interoperability, and operational models.
InterSystems delivers high-performance data platforms and industry-specific software for healthcare, finance, and supply chain management. Its main offerings are the InterSystems IRIS Data Platform, HealthShare, and TotalView for Asset Management. IRIS handles large data volumes to support mission-critical applications, HealthShare securely shares and analyzes patient data across systems, and TotalView helps optimize physical and digital assets. Revenue comes from software licenses, cloud subscriptions, maintenance, and services, with a goal to help customers make better decisions and achieve better outcomes through scalable data infrastructure and AI-enabled capabilities.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Cambridge, Massachusetts
Founded
1978
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Simplify's Take
What believers are saying
- Data Studio AI Assistant launched July 27, 2026, opening natural-language enterprise analytics.
- Medcare adopted IntelliCare in June 2026, extending InterSystems' UAE and EMEA healthcare footprint.
- InterSystems Ventures backed Callie Care in July 2026, signaling active startup dealflow and ecosystem control.
What critics are saying
- Epic, Oracle Health, and InterSystems remain tightly contested in Saudi Arabia through 2026.
- AI-native EHR launches face slow hospital procurement and clinical validation cycles through 2027.
- InterSystems depends on healthcare interoperability; Epic customers internalizing data layers would commoditize IRIS.
What makes InterSystems unique
- InterSystems powers over one billion health records across 80 countries with integrated interoperability.
- IntelliCare gained EU MDR Class IIa certification on May 19, 2026, first AI-native EHR.
- IRIS for Health underpins Epic-scale workloads, proving mission-critical reliability at extreme volume.
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Benefits
Generous parental leave
Flexible work schedule
Family medical leave
Health insurance benefits
Wellness programs
Professional development
401k
Generous PTO
Company News
News & articles. At ConnectWeb Connectweb has a team of editors and researchers collating the most relevant information to you and your industry. All Directories' publications and sites provide a wealth of information for research or marketing, and are used by public and corporate libraries, educational institutions, government departments, corporations and SMEs across the country. You are here: Home News Access the latest company news and announcements distributed through Medianet. Business & Finance 28/07/2026 00:18 InterSystems launches Data Studio AI Assistant to accelerate enterprise data exploration and insights. InterSystems New Generative AI extension simplifies how teams explore, analyze, and visualize enterprise data BOSTON-BUSINESS WIRE- InterSystems, a creative data technology provider powering some of the world's most important applications, today announced the general availability of InterSystems Data Studio(TM) AI Assistant, a new generative AI-powered extension for InterSystems Data Studio that helps organizations more easily understand, navigate, query, and visualize data through natural language interactions. As organizations move from AI experimentation to production deployments, many are discovering that the greatest challenge is not the AI model itself, but providing AI systems with access to trusted, current, and business-ready information. Enterprise data is often fragmented across applications, databases, cloud services, files, data warehouses, and departmental silos, making it difficult for users and AI systems to generate reliable insights. "Organizations are increasingly looking for ways to turn their data into actionable intelligence without adding complexity," said Scott Gnau, Senior Vice President, Data Platforms at InterSystems. "InterSystems Data Studio AI Assistant brings generative AI directly to a trusted data foundation, enabling users to interact with information more naturally while maintaining the governance, security, and controls enterprises require." Unlike AI solutions that require organizations to assemble and maintain multiple tools, InterSystems Data Studio AI Assistant is embedded within the broader InterSystems Data Studio platform. This enables organizations to combine AI capabilities with a common, integrated data layer that supports consistent access to trusted information across users, applications, analytics platforms, and AI systems. Built as an optional extension for InterSystems Data Studio and available as a fully managed service, AI Assistant provides interactive assistants and agents that help users explore both structured and unstructured data, discover available information assets, generate visualizations, and accelerate data analysis. The solution includes out-of-the-box agents as well as a flexible multi-agent framework that enables organizations to create custom assistants tailored to specific business requirements. About InterSystems InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Its data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24x7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com. Contact details: InterSystems PR Contact: Zach Keating [email protected] 617-551-5158 * images - ints_creativedatatechnology_logo_rgb.jpg download. ConnectWeb. ConnectWeb is Australia's leading publisher of biographical data, directories and specialist newsletters. With ConnectWeb you gain access to its comprehensive database of contacts and companies in media, government and associations. Connect with Connectweb.
InterSystems has launched Data Studio AI Assistant, a generative AI extension designed to help organisations explore and analyse enterprise data through natural language interactions. The tool addresses the challenge of accessing fragmented data across applications, databases, and cloud services. The AI assistant is embedded within InterSystems Data Studio platform and available as a managed service. It enables users to discover data assets, generate visualisations, and accelerate analysis of both structured and unstructured data. The solution includes pre-built agents and a framework for creating custom assistants. "InterSystems Data Studio AI Assistant brings generative AI directly to a trusted data foundation, enabling users to interact with information more naturally whilst maintaining the governance, security, and controls enterprises require," said Scott Gnau, senior vice president of data platforms at InterSystems.
InterSystems named a Leader in the Gartner(R) Magic Quadrant(TM) for Enterprise Electronic Health Records 2026.07.17 13:10 BOSTON-(BUSINESS WIRE)- InterSystems, an innovative data technology provider supporting more than one billion medical records worldwide, today announced it has been named a Leader in the 2026 Gartner Magic Quadrant for Enterprise Electronic Health Records (EHR). Gartner's Magic Quadrant is a culmination of research in a specific market, providing a broad view of the relative positions of competitors in the market. By employing a graphical representation and a uniform set of evaluation criteria, the Magic Quadrant helps quickly assess how well technology providers are executing on their stated vision and how they are performing against Gartner's market view. "Healthcare organizations are under pressure to modernize while continuing to deliver safe and reliable care every day," said Don Woodlock, President of InterSystems. "Our strength lies in combining proven global scale, advanced interoperability, and enterprise-ready AI capabilities. This allows clinicians and healthcare organizations to modernize at their own pace while continuing to deliver world-class patient care." InterSystems continues to lead in interoperability for regional and national health information exchanges, and its electronic health record (EHR) recently obtained certification under the European Union (EU) Class IIa Medical Device Regulation (MDR), maintaining a leading role in regulatory approval. With implementations in 29 countries outside the United States, InterSystems employs a globally proven approach to deliver healthcare technology that is interoperable and adaptable. InterSystems continues to invest heavily in improving its EHR functionality, supported by flexible deployment options including on-premises, hybrid, vendor-managed, and public cloud models, continuous enhancements delivered through its bimonthly release cycle, and predictable subscription and SaaS pricing models that include advanced AI capabilities. These advances are reflected in its platforms: InterSystems IntelliCare(TM) is a next-generation electronic health record (EHR) designed with AI at its core. This platform is specifically designed to help healthcare organizations improve productivity, streamline clinical workflows, and reduce administrative burden through built-in artificial intelligence and automation. InterSystems TrakCare(R) is a proven, comprehensive healthcare information system deployed in more than 600 hospitals worldwide. TrakCare supports integrated care delivery across hospitals, community settings, and national health systems, providing a unified patient record and interoperable platform for coordinated care. Gartner "Enterprise Electronic Health Records," Veronica Walk, Jonathan Rivera, July 6, 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any vendor, product, or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner's business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose.
InterSystems recognized as a Leader in the gartner(r) Magic quadrant(tm) for Enterprise Electronic Health Records. InterSystems 3 mins read BOSTON-BUSINESS WIRE- InterSystems, a creative data technology provider powering more than one billion health records globally, today announced it has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Enterprise Electronic Health Records (EHR). A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market's competitors. By applying a graphical treatment and a uniform set of evaluation criteria, a Magic Quadrant helps you quickly ascertain how well technology providers are executing their stated visions and how well they are performing against Gartner's market view. "Healthcare organizations are under pressure to modernize while continuing to deliver safe, reliable care every day," said Don Woodlock, President of InterSystems. "The strength of our approach has always been combining proven global scale, deep interoperability, and enterprise-ready AI capabilities that help clinicians and organizations modernize at their own pace while continuing to provide world-class care for their patients." InterSystems continues to be at the forefront of interoperability in regional and national health information exchanges and regulatory approvals through their EHR's recent European Union Class IIa Medical Device Regulation (MDR) certification. With deployments in 29 countries outside the United States, InterSystems brings a globally proven approach to delivering interoperable, adaptable healthcare technology. InterSystems continues to invest significantly in advancing its EHR capabilities, supported by flexible deployment options, including on-premises, hybrid, vendor-managed, and public cloud models, continuous enhancements delivered through a bimonthly release cycle, and predictable subscription and SaaS pricing models that include advanced AI capabilities. This progress is reflected across both platforms: InterSystems IntelliCare(TM) is a next-generation EHR designed with AI at its core. The platform is tailor-made to help healthcare organizations improve productivity, streamline clinical workflows, and reduce administrative burden through embedded artificial intelligence and automation. InterSystems TrakCare(R) is a proven, comprehensive healthcare information system used globally by over 600 hospitals. TrakCare supports integrated care delivery across hospitals, community settings, and national health systems, providing a unified patient record and interoperable platform for coordinated care. Gartner, Magic Quadrant for Enterprise Electronic Health Records, Veronica Walk, Jonathan Rivera, 6 July 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner's business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. About InterSystems InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing and supply chain customers in more than 80 countries. Its data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24x7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com. Contact details: InterSystems PR Contact: Zach Keating [email protected] 617-551-5158
InterSystems recognized as a Leader in the gartner(r) Magic quadrant(tm) for Enterprise Electronic Health Records. BOSTON - InterSystems, a creative data technology provider powering more than one billion health records globally, today announced it has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Enterprise Electronic Health Records (EHR). A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle... July 14, 2026 at 9:10 a.m. Video Player BOSTON - InterSystems, a creative data technology provider powering more than one billion health records globally, today announced it has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Enterprise Electronic Health Records (EHR). A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market's competitors. By applying a graphical treatment and a uniform set of evaluation criteria, a Magic Quadrant helps you quickly ascertain how well technology providers are executing their stated visions and how well they are performing against Gartner's market view. "Healthcare organizations are under pressure to modernize while continuing to deliver safe, reliable care every day," said Don Woodlock, President of InterSystems. "The strength of our approach has always been combining proven global scale, deep interoperability, and enterprise-ready AI capabilities that help clinicians and organizations modernize at their own pace while continuing to provide world-class care for their patients." InterSystems continues to be at the forefront of interoperability in regional and national health information exchanges and regulatory approvals through their EHR's recent European Union Class IIa Medical Device Regulation (MDR) certification. With deployments in 29 countries outside the United States, InterSystems brings a globally proven approach to delivering interoperable, adaptable healthcare technology. InterSystems continues to invest significantly in advancing its EHR capabilities, supported by flexible deployment options, including on-premises, hybrid, vendor-managed, and public cloud models, continuous enhancements delivered through a bimonthly release cycle, and predictable subscription and SaaS pricing models that include advanced AI capabilities. This progress is reflected across both platforms: InterSystems IntelliCare(TM) is a next-generation EHR designed with AI at its core. The platform is tailor-made to help healthcare organizations improve productivity, streamline clinical workflows, and reduce administrative burden through embedded artificial intelligence and automation. InterSystems TrakCare(R) is a proven, comprehensive healthcare information system used globally by over 600 hospitals. TrakCare supports integrated care delivery across hospitals, community settings, and national health systems, providing a unified patient record and interoperable platform for coordinated care. Gartner, Magic Quadrant for Enterprise Electronic Health Records, Veronica Walk, Jonathan Rivera, 6 July 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner's business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. About InterSystems InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24x7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com. InterSystems PR Contact: Zach Keating [email protected] 617-551-5158