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Member Experience Project Manager
Confirmed live in the last 24 hours
Remote in USA • United States
Experience Level
Desired Skills
Data Analysis
  • Bachelor's degree or equivalent work experience
  • 5+ years of experience in project management, product management or equivalent experience
  • Proven results leading projects with competing resources and priorities
  • Previous experience working on consumer products
  • Experience in capacity planning, forecasting, real-time management, and reporting
  • Hands-on analytical experience and innate curiosity to identify trends and patterns using cloud-based analytics tools (e.g, Tableau, Snowflake, etc.)
  • Excellent organizational, project management, communication, and presentation skills
  • Experience working with project management software such as Jira and Confluence
  • Develop a deep knowledge of the needs of our members and agents through hands-on learning and collaboration with subject matter experts
  • Collaborate with engineering and IT teams to promote automation, self service, and efficiency in all tools and processes
  • Implement organizational changes to ensure that team standard operating procedures meet or exceed minimum standards of regulatory compliance and quality assurance
  • Gather and organize information on company wide feature, product, or campaign launches to ensure that the MX department has all the needed pieces in place to fully support our members
  • Represent the voice of Oura members and the MX organization in cross functional initiatives
  • Utilize your skills in change management to guide the MX department through organizational and structural changes without negatively impacting the experience of the member
  • Partner with data analytics specialists to provide a clear understanding of company needs and project return on investment
  • Keep team leadership informed and involved with ongoing projects through weekly progress reports and timely ad hoc communication
Desired Qualifications
  • Previous experience with QMS systems is a plus

201-500 employees

Personalized health data & insights company
Company Overview
Oura's mission is to improve the way we live our lives. The company is an award-winning and fast-growing startup that helps people track all stages of sleep and activity using the Oura Ring and connected app.
  • Competitive salary & equity packages
  • Health, dental, financial, & vision insurance
  • Wellness & mental health benefits
  • $300 per month health improvement related stipend
  • Flexible working hours
  • An Oura Ring of your own
  • Employee discount for friends & family
  • 20 days of PTO
Company Core Values
  • Not Me, We: Ubuntu
  • We aim higher
  • We are human first
  • We are solution focused
  • We earn trust