Business Overview

We are Rapport, an Out of Home - OOH - media agency and we’re known for the strength of our relationships. Rewarding Connections is at the heart of everything we do. It’s all about collaborative and successful partnerships and a passion to deliver valuable results. As OOH & POC become more engaging, interactive, and content-driven, we’re here to guide advertisers and agencies through the evolving media landscape. Please visit Rapport’s website for more information. Rapport is a member of the constellation of companies within Mediabrands and is wholly owned by Interpublic (NYSE:IPG). https://rapportww.com/us/ 

Position Overview

The Director is responsible for the management, planning, and implementation of Point of Care client strategies from initial brief to post campaign analysis. The ideal candidate will oversee the team and process to meet critical path deadlines and ensure effective client service. The role involves working with a team, managing, and implementing their POC advertising needs. The successful candidate will have a good understanding of account handling, will be a great communicator both internally and externally, and be able to use their own initiative to identify new ways of working with their clients to improve our offering while developing business. They must be calm under pressure and able to resolve client or team issues as and when they arise. In addition, the candidate must have a strong financial and commercial acumen as the position will take joint responsibility, with the Group Director and Finance Director, to deliver and surpass billing and revenue targets, along with an eye for detail needed for all financial reporting.

Responsibilities

· Proactively manage the overall communication, planning, and implementation processes to provide insightful communication plans for clients, and guarantee the continuity in quality, style and delivery across all accounts

· Deliver monthly updates to the Group Director on each client and how they are tracking against goals

· Develop and maintain strong client relationships through effective client service, proactive problem solving, and the successful execution of all facets of account management with clients, agencies, and media owners, while ensuring all staff does the same

· Retain and grow existing client budgets and develop new business from existing accounts; Identify potential client issues and work with teams to develop solutions

· Ensure that market updates and insights are regularly presented to clients and agencies

· Work with the Group Director to develop and adapt services to meet and exceed client and agency needs, looking for ways to proactively grow the business

· Write convincing proposals and create detailed analysis and exhibit confidence and leadership in presenting to clients, agencies, and peers

· Keep self and company at large up to speed on all developments within the POC market

· Assist Group Director in preparing budget projections each quarter, in developing staffing plans and org charts for new business wins, and in identifying and developing potential partnerships and new revenue streams

Required Skills and Experience

· POC or OOH experience across all environments, having a strong knowledge of the broader picture: industry, client categories, markets, and key clients

· Proven ability to maintain and grow staff, agency, and client relationships through the delivery of exceptional customer service

· Previous experience presenting to top-level clients

· Rapport does not require candidates to have a college degree

Desired Skills and Experience

· Ability to manage, develop, and motivate employees and clients at all levels

· Possess commercial awareness and demonstrate business acumen

· Excellent verbal and written communication skills, including presentation skills

· Strong strategic, organizational, and analytical skills

· Possess sound financial management skills, i.e., knowledge/comprehension of financial and business aspects of both internal and client companies

· Ideally 10+ years of experience within either an OOH, Pharma, or full-service media agency

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We See You 

At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each other. We embrace differences and recognize the unique value that each of us brings to our community. 

We encourage you to apply, as unique backgrounds, perspectives, and lived experiences are welcomed.  

We See You at IPG Mediabrands.

Wage and Benefits

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. To give you the ability to better meet your personal needs, and in support of your physical and emotional well-being, you will receive discretionary time off days and company-wide Appreciation Weeks and Wellness Days.

We also offer a competitive Total Compensation package, including a competitive salary and eligibility for an annual discretionary incentive award or a relevant incentive award.

The salary range for this position is posted below.  Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee’s/applicant’s skill set, level of experience, and qualifications.  

Employment Transparency

It is the policy of Mediabrands, division of the Interpublic group, to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.  

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position with Mediabrands, please email [email protected].

About IPG Mediabrands

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com.