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Software Training Specialist
Posted on 3/12/2022
Experience Level
  • Extraordinary people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types
  • Ability to thrive within a collaborative team environment and understand that we succeed or fail together
  • Capable of efficiently learning and using complex software as well as teaching all aspects of that software to others
  • Demonstrated ability to succeed in a challenging, fast-paced environment
  • Familiarity with the commercial contractor industry a plus
  • Previous experience at a technology startup a plus
  • Degree, certification, or experience in adult education a plus
  • Become a BuildOps product expert and provide specialized guidance for each customers' unique workflow requirements
  • Train new employees and customers on all aspects of our software through engaging, hands-on walkthroughs via Zoom screen-sharing sessions
  • Schedule and provide orientation, resources, recommendations, and assistance to clients to ensure they receive the best solution to their concerns
  • Collaborate with Implementation and Customer Success Teams customer to ensure successful deployment and adoption of BuildOps
  • Develop and maintain training documentation/videos to ensure materials outline the most relevant and up to date best practices by keeping up with regular software updates
  • Travel on-site to our customers' office locations in order to assist with their initial BuildOps implementations (frequency will vary depending on the account)
Commercial Service Software