Full-Time
Office Service Representative 1
Canon Business Process Services
Managed workplace and document services
Compensation Overview
$23/hr
Los Angeles, CA, USA
In Person
 Clerical & Data Entry (1) |
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- A high school diploma or equivalent is required.
- 0-1 year of experience working in a mailroom or professional office environment is required.
- Some knowledge of metering, weighing, logging, and other shipping procedures is preferred.
- Some computer skills are preferred.
- Ability to perform routine functions of fax, scanner, metering, stamping, tracking systems, photocopying, color copying, binding, and other office equipment and systems is required.
- Excellent customer service and a professional attitude and appearance are required.
- Ability to work overtime and meet deadlines is required.
- Ability to regularly twist, turn, squat, bend, reach, lift, and sit, stand, or walk for prolonged periods is required.
- Ability to regularly lift and carry up to 20 pounds, move more than 50 pounds by pushing a mail cart, and occasionally lift up to 50 pounds is required.
- Frequent use of hand and foot controls and occasional stair climbing are required.
- Receive, sort, and deliver incoming mail and packages according to assigned floors and established time frames.
- Wrap, seal, weigh, affix postage to, and dispatch outgoing mail and packages in accordance with postal regulations.
- Prepare special outgoing interoffice pouches for client affiliates as scheduled, when applicable.
- Package and process outgoing overnight items through services such as Federal Express and UPS, and log and deliver incoming overnight packages within established time frames.
- Log incoming and outgoing items and review records for accuracy and completeness.
- Organize and distribute supplies to client employees, verify and log orders upon delivery, and monitor inventory of copy supplies, paper, and toner.
- Handle items for distribution to client employees, affiliates, dealers, and other designated recipients.
- Estimate runtime for small to medium photocopy jobs, check copies for quality and accuracy, produce bound copies when requested, and deliver and collect copy jobs.
- Perform minor photocopier maintenance, including resolving paper jams, placing service calls, and conducting routine cleanings.
- Operate facsimile machines, send and receive facsimiles, maintain accurate fax logs, enter fax data for client chargeback when appropriate, generate activity and confirmation reports, and confirm receipt as necessary.
- Prepare monthly production and volume reports to measure productivity and prepare billing charges.
- Perform administrative duties including inserting, copying, photocopying, and faxing.
- Set up and maintain client kitchen areas and conference rooms, order food, and make coffee as directed by the Site Manager.
- Provide reception services, including answering telephones, taking messages, and greeting visitors, as directed by the Site Manager.
- Move boxes, supplies, or furniture and replace light bulbs as directed by the Site Manager.
- Perform document scanning and prepare outgoing items for shipping as directed by the Site Manager.
- Learn new features and functionalities of copying machines, fax, scanning, and shipping equipment as introduced at the site.
- Insure total customer satisfaction by understanding customer expectations, proactively identifying and resolving problems, and building customer relationships.
- Perform additional duties as assigned.
Canon Business Process Services is a managed-services provider that helps organizations operate document, workplace, and business-support functions. Its services include mail and print operations, records and information management, office services, logistics, and managed workforce programs. The company designs and runs outsourced processes for clients seeking more consistent, measurable operations. CBPS operates in business-process outsourcing and managed services, embedding teams and workflows inside client environments to run essential back-office and workplace processes with documented standards, reporting, staffing, and improvement practices. Client programs are tailored to the workplace, compliance needs, and required service levels.
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