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Engagement Operations Coordinator
Posted on 2/1/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Sales
Salesforce
Requirements
  • 1+ year of professional full-time experience post-education, ideally in SaaS customer success or sales
  • Strong customer service skills - professional demeanor, active listening, ability to provide clear instructions, boundless empathy, exceptional spoken/written English
  • Great attention to detail - nothing can slip through the cracks when we're supporting our customers
  • Ability to manage time sensitive tasks and deliver on time every time
  • Comfort with working remotely using communication tools such as Slack and Zoom
  • Experience with CRM systems (Salesforce in particular) a plus
Responsibilities
  • Partner with members of our Engagement team to drive critical and time-sensitive tasks to support ongoing customer engagement and retention
  • Monitor multiple customer communication channels and route issues to the correct team members
  • Directly resolve some customer inquiries via email, partnering with our customers to arrive at solutions that make sure they're getting even more value out of brightwheel
  • Follow through on customer requests that require processing in our backend systems; ensure data is entered into systems correctly
  • Contribute to our energetic, fun-loving, collaborative and diverse team culture (even while remote!)
brightwheel

201-500 employees

Company Overview
Brightwheel is the first all-in-one software platform for preschools and childcare providers.