Associate – Insurance Benefits
Posted on 2/16/2024
Justworks

1,001-5,000 employees

Payroll and benefits facilities platform
Company Overview
Justworks’ mission is to help entrepreneurs and businesses grow with confidence. The company is building software for payroll, benefits, HR, and compliance.
Data & Analytics

Company Stage

N/A

Total Funding

$160M

Founded

2012

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

9%

1 year growth

18%

2 year growth

67%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
SQL
Customer Service
CategoriesNew
Sales & Account Management
Requirements
  • 1+ years of work experience in operations, onboarding role, or customer service related field preferred
  • Knowledge of Excel or equivalent required; SQL knowledge a plus
  • Knowledge of employer-sponsored benefit plans strongly preferred
  • Strong written and verbal communication skills
  • Process-driven and technologically savvy
  • Experience working in a fast-paced, data-driven environment
  • Ability to work as part of a team
  • Experience breaking down complex concepts to core details
Responsibilities
  • Perform day-to-day operations for disability, life insurance, and leave programs as part of Justworks Benefits Programs
  • Resolve benefit inquiries/issues generated by Customer Success and Sales teams within the agreed-upon service level agreements (SLAs)
  • Triage incoming issues/inquiries to identify the need for engineering intervention and escalate accordingly
  • Collect customer benefits data and other sensitive information through proprietary systems to enroll customers in third party service offerings
  • Resolve employee level benefit requests such as; plan changes, new enrollments, etc.
  • Develop creative solutions for new issues with assistance from supervisors using available resources and systems
  • Perform other related duties as assigned
Desired Qualifications
  • SQL knowledge
  • Knowledge of insurance operations