Full-Time

Support Analyst

Shared Services and Production Management, Information Technology

Posted on 4/18/2026

CITIC CLSA

CITIC CLSA

1,001-5,000 employees

No salary listed

Pune, Maharashtra, India

In Person

Category
Customer Experience & Support (1)
IT & Security (1)
Required Skills
Grafana
SQL
Apache Kafka
Elasticsearch
Kibana
Linux/Unix
Requirements
  • Bachelor’s degree in computer science / engineering
  • Minimum 3 years of experience within IT in an Investment Bank.
  • Production support experience with excellent log analysis, problem solving, and trouble shooting skills.
  • Experience supporting systems interacting with front office and middle office or back office.
  • Experience with supporting application in UNIX environments is a must (shell/programming skills advantageous).
  • Experience in managing, changing, and diagnosing ITRS Genos is a must.
  • Experience in SQL, UNIX scripting skills, and building log/system monitoring is a must.
  • Must have exposure to working directly with end customers/business, vendors, other project stakeholders as needed.
  • Experience in supporting elastic search stack, and dashboards built on Kibana/Grafana will be an advantage.
  • Experience with Messaging Middleware (Solace/Kafka/Tibco) at a user or support level is a considerable advantage.
  • Experience with network diagnosis and proxy configuration/deployment will be a considerable advantage
  • Excellent/Fluent in English
Responsibilities
  • Manage and support the ITRS Genos environment with hands-on changes, designs and implementation of solutions provided by core team.
  • Coordinate with onshore/offshore resources to respond, diagnose and resolve day-to-day System/User issues specifically related to missing/erroneous monitoring, visibility issues with platforms, network latency, access/control management, ITRS Monitoring, and ELK/Grafana dashboards.
  • Document standards, processes and procedures relating to best practices, issues, and resolutions.
  • Actively participates in Disaster Recovery/Business Continuity planning and testing. Activities to include actual live fail over and failback exercises.
  • Come up with innovative ideas to improve/automate existing process within the team, feedback into Core team for development and enhancements that will add value.
  • Work with Front/Middle/Back/Infrastructure teams to understand their applications and platforms, and in turn provide monitoring options available to them through various SRE monitoring solutions within the firm.
  • Work with non-technical users to understand the manual human-interactive processes being used, and use Robotic Process Automation solutions to deliver value for the firm.
  • Explore cutting-edge tools, automated alerts, and build dashboards that give real-time insights — all while collaborating with teams across the firm to make their platforms more reliable and resilient.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

$834.9M

Headquarters

Central and Western District, Hong Kong

Founded

1986

Simplify Jobs

Simplify's Take

What believers are saying

  • Global staff of 3,000 across 21 cities enhances Asia-to-West investment execution.
  • #1 Underwriter for Offshore China Bonds FY2023 with USD 1.2 billion volume.
  • #3 Global Co-ordinator in HK ECM FY2023 with USD 847 million underwriting.

What critics are saying

  • US sanctions block Western markets access within 12-24 months via Executive Order expansion.
  • HK IPO volumes drop to USD 5B in 2025, slashing fees 40% YoY from capital controls.
  • HFCAA delisting forces Americas arm shutdown in 24-36 months, losing USD 500M revenue.

What makes CITIC CLSA unique

  • CITIC CLSA ranked #1 ECM Bookrunner in Asia ex-Japan FY2023 with USD 42.2 billion.
  • Manages US$5 billion AUM across private equity, credit, and real estate via nine offices.
  • Operates full-service agency broker in Americas with execution services in seven cities.

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Benefits

Health Insurance

Paid Vacation

Flexible Work Hours

Remote Work Options

401(k) Retirement Plan

401(k) Company Match

Wellness Program

Mental Health Support

Conference Attendance Budget

Professional Development Budget

Stock Options

Company Equity

Phone/Internet Stipend

Home Office Stipend

Family Planning Benefits

Fertility Treatment Support

Adoption Assistance

Parental Leave

Paid Holidays

Paid Sick Leave

Childcare Support

Relocation Assistance

Training Programs

Tuition Reimbursement

Professional Certification Support

Mentorship Program

Gym Membership

Commuter Benefits

Meal Benefits

Employee Discounts

Legal Services

Employee Referral Bonus

Performance Bonus

Company News

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CITIC CLSA to host its Asean Forum in Bangkok from 10-12 March 2026. Bangkok, Thailand - 9 Feb 2026: CITIC CLSA is excited to announce its 22nd Asean Forum, set to take place from 10-12 March at the Grand Hyatt Erawan Bangkok. This premier event will bring together leading corporates, institutional investors, policymakers and experts to discuss the growth opportunities, demographic shifts and policy trends shaping Southeast Asia's key markets. The Forum will go beyond the headlines to uncover the region's most promising opportunities. Topics will include Singapore's advancements in AI, datacenters and advanced manufacturing; Malaysia's expanding role in chip packaging, testing and electronics; and Vietnam's wide-ranging government, institutional and capital market reforms. Indonesia's push toward downstream industrialisation through large-scale FDI will also feature prominently, alongside insights into Thailand's dynamic manufacturing base and thriving tourism sector. Additionally, discussions will spotlight the Philippines' growth story, driven by domestic demand, a young urban population, strong remittances and a growing middle class. Delegates will benefit from diverse perspectives through thought-provoking speaker presentations and panel discussions covering key regional themes and sector-specific opportunities. For a hands-on experience, attendees can join bespoke tours across the six major Asean markets and gain firsthand exposure to critical sectors such as AI, semiconductors, autos, sustainability, consumer and property. Edward Park, Deputy Chief Executive Officer at CSI, said: "Asean is solidifying its position as a global economic powerhouse. With policy momentum building and investment accelerating across key markets, it is entering a new era of expansion and opportunity. The Asean Forum is designed to help investors and corporates better understand investment opportunities and connect directly with the region's next phase of growth." Samir Kogar, Thailand Country Head at CLSA, added: "Thailand is rapidly emerging as one of Southeast Asia's most dynamic economies, with strong growth in technology, manufacturing and sustainable industries. As a regional hub for trade, tourism and innovation, it offers an ideal environment for meaningful cross-border collaboration. Hosting the Forum in vibrant Bangkok allows us to bring together leaders and innovators in a city that blends modern infrastructure with deep cultural connectivity. We are known as the Land of Smiles for a reason; come experience it for yourself." Matthew Overy, Chief Operating Officer and Deputy Head of Research at CLSA, said: "At a time of heightened global uncertainty and rapidly shifting capital flows, having direct access to regional insights and corporate leaders matters more than ever. Our Asean Forum is a timely platform for investors and corporates to engage face to face, compare perspectives and identify where the next opportunities are emerging across the region." About CITIC CLSA CITIC CLSA is a wholly owned subsidiary of CITIC Securities and its overseas business platform. Established in Hong Kong in 1986, CITIC CLSA is Asia's leading capital markets and investment group, dedicated to supporting the growth strategies of global institutional investors, corporations, governments, and high-net-worth individuals. CITIC CLSA's award-winning research, deep local knowledge, strong ties to China, and highly experienced financial professionals distinguish it from both global investment banks and regional competitors. Over four decades, CITIC CLSA has built a comprehensive network across Asia while expanding operations to 13 countries worldwide, including locations in Asia, Australia, Europe, and the Americas. For more information, please visit clsa.com. MEDIA CONTACTS | Peter Joblin Director of Communications, CITIC Securities International T: +852 2600 8046 E: [email protected] | / | Angel Lai Communications Specialist, CITIC Securities International T: +852 2600 7584 E: [email protected] |

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