Full-Time
Cloud-based Customer Relationship Management solutions
$167.3k - $253k/yr
Senior
Company Historically Provides H1B Sponsorship
Bellevue, WA, USA
Telecommuting is an option. Some travel to Salesforce offices may be required.
Salesforce provides cloud-based software solutions focused on Customer Relationship Management (CRM). Its main product, Customer 360, includes a variety of applications that help businesses manage their interactions with customers across marketing, sales, service, commerce, and IT operations. This suite allows companies to personalize customer experiences and streamline their processes. Unlike many competitors, Salesforce offers a subscription-based model, which means clients pay a recurring fee for access to its services, avoiding the need for costly hardware installations. This model supports continuous updates and improvements to their offerings. Salesforce aims to deliver customized solutions that cater to the unique needs of different industries, helping businesses enhance customer satisfaction and drive growth.
Company Size
10,001+
Company Stage
IPO
Headquarters
San Francisco, California
Founded
1999
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Health Insurance
Life Insurance
401(k) Retirement Plan
Remote Work Options
Flexible Work Hours
Parental Leave
Wellness Program
Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More. Salesforce is tackling one of artificial intelligence’s most persistent challenges for business applications: the gap between an AI system’s raw intelligence and its ability to consistently perform in unpredictable enterprise environments — what the company calls “jagged intelligence.”In a comprehensive research announcement today, Salesforce AI Research revealed several new benchmarks, models, and frameworks designed to make future AI agents more intelligent, trusted, and versatile for enterprise use. The innovations aim to improve both the capabilities and consistency of AI systems, particularly when deployed as autonomous agents in complex business settings.“While LLMs may excel at standardized tests, plan intricate trips, and generate sophisticated poetry, their brilliance often stumbles when faced with the need for reliable and consistent task execution in dynamic, unpredictable enterprise environments,” said Silvio Savarese, Salesforce’s Chief Scientist and Head of AI Research, during a press conference preceding the announcement.The initiative represents Salesforce’s push toward what Savarese calls “Enterprise General Intelligence” (EGI) — AI designed specifically for business complexity rather than the more theoretical pursuit of Artificial General Intelligence (AGI).“We define EGI as purpose-built AI agents for business optimized not just for capability, but for consistency, too,” Savarese explained. “While AGI may conjure images of superintelligent machines surpassing human intelligence, businesses aren’t waiting for that distant, illusory future. They’re applying these foundational concepts now to solve real-world challenges at scale.”How Salesforce is measuring and fixing AI’s inconsistency problem in enterprise settingsA central focus of the research is quantifying and addressing AI’s inconsistency in performance
Utkal Hospital selects Salesforce to drive digital transformation.
In response to the growing enterprise demand for AI deployment strategies, Salesforce has released the Agentic Maturity Model, providing organizations with a structured framework to advance their AI capabilities.
This progression was recently discussed at a Tapas Talks event hosted by Salesforce, the world's leading customer relationship management (CRM) provider, held at Forbes House.