ABOUT FANDUEL GROUP

FanDuel Group is a world-class team of brands and products all built with one goal in mind — to give fans new and innovative ways to interact with their favorite games, sports, teams, and leagues. That’s no easy task, which is why we’re so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give.

Our brands include:

• FanDuel — A game-changing real-money fantasy sports app
• FanDuel Sportsbook — America’s #1 sports betting app
• FanDuel TV — "The Bettor Sports Network" bringing live sports and interactive content to the games fans care about most
• FanDuel Racing — A horse racing app built for the average sports fan
• FanDuel Casino & Betfair Casino — Fan-favorite online casino apps
• FOXBet — A world-class betting platform and affiliate of FanDuel Group
• PokerStars — The premier online poker product and affiliate of FanDuel Group

THE POSITION: 
Our roster has an opening with your name on it

The Chargeback Operations Supervisor is responsible for leading a team of associates in managing our dispute alerts and chargeback operations end-to-end via automated and manual efforts across our Daily Fantasy Sports, Sportsbook, Casino and Racing products.  The Chargeback Operations Supervisor oversees the day-to-day operations and requires a proficient understanding of existing and emerging risks within online gaming or related industries, as well as experience owning payment disputes and the entire chargeback lifecycle.  You must pass required licensing as mandated by various state gaming and racing regulatory bodies.    

THE GAME PLAN:
Everyone on our team has a part to play

• Oversee a team of associates who perform a range of key functions including dispute response preparation, alert management and clearly communicating with customers via email to reach case resolution
• Help develop, implement, and maintain effective dispute and chargeback operation programs to align with FanDuel’s overall Fraud & Payment strategy
• Proactively analyze and assess chargeback trends to inform fraud prevention strategies
• Experiment and test specific case evidence files for various payment service providers and card types
• Coach and mentor team members with a focus on professional development and cross-team thinking
• Utilize deep product and industry knowledge while serving as a strong cross-functional leader

THE STATS:
What we’re looking for in our next teammate

• Minimum of 3 years of experience in a chargebacks, collections, payments, or a similar role
• Ability to handle high volume of chargeback cases and customer communication
• Experience with Fraud prevention, detection and investigation preferred
• Experience with Microsoft Office Suite (Excel, PowerPoint, Word) and/or Google Suite including a strong understanding of spreadsheet functions (VLOOKUP, SUMIF, etc.)
• Knowledge of credit/debit card and ACH reconciliation/settlement processes 
• Understanding of online betting or casino industry highly desired
• Passion for sports and/or gaming industry is a plus.
• Licensure: Must pass required licensing as mandated by various regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment

THE CONTRACT: 
We treat our team right

Competitive compensation is just the beginning. As part of our team, you can expect:

• An exciting and fun environment committed to driving real growth
• Opportunities to build really cool products that fans love
• Mentorship and professional development resources to help you refine your game
• Flexible vacation allowance to let you refuel
• Hall of Fame benefit programs and platforms

FanDuel Group is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don’t tolerate bias, judgement or harassment.  Our focus is on developing employees so that they reach their full potential.

#LI-Hybrid