Quality Assurance Manager

We’re looking for a Quality Assurance Manager to oversee the quality and delivery of field campaigns across a designated region, with a key focus on health and beauty activations in retailers such as Boots and Superdrug.

This is a hands-on, field-based role where you’ll visit stores and activation sites, coach Brand Ambassadors and other contractors, assess campaign standards, build strong relationships with store teams, and help ensure every activation is delivered to a high standard.

Who are N2O?

N2O is an award-winning creative brand experience agency and part of GLOBE GROUPE, the leading European shopper house dedicated to brand marketing. We create physical and digital events that make fans for brands, wherever they are. Working in partnership with our clients, we use insight-led creative and brand experiences to engage with the right people and change what they think, feel and do. We apply 20 years of marketing experience to successfully deliver our clients’ requirements, across sectors including FMCG, health and beauty, luxury goods, retail and technology. Our clients include household names such as Tesco, Coca-Cola and Superdrug.

Essential Accountabilities:

• Take ownership of quality and performance across field operations in your assigned region.
• Carry out regular quality assurance visits to stores and activation sites, assessing campaign execution, standards and contractor performance.
• Coach, support and provide clear feedback to Brand Ambassadors and other contractors to help them deliver excellent results.
• Liaise with store teams and site contacts to support smooth campaign delivery and strong working relationships.
• Gather and report feedback on contractor performance, campaign delivery, equipment use and site visits.
• Work closely with internal teams to resolve contractor issues, report incidents, complete audits and support quality reviews.
• Support online and in-person briefings to ensure contractors are confident, prepared and aligned with client expectations.
• Support recruitment and selection activity for Event Managers, Brand Ambassadors and Quality Assurance staff in your area.
• Represent N2O professionally in client interactions and contribute ideas to improve campaign quality and operational delivery.

• Experience coaching, mentoring or supporting field-based teams to improve performance.
• Background in quality assurance, training, event management, retail sales, field marketing or brand activation.
• Confident communication skills, including presenting to groups, writing reports and giving constructive feedback.
• Strong organisation and time management skills, with the ability to manage multiple priorities across different projects.
• Ability to build effective relationships with contractors, internal teams, clients and retail partners.
• Confident using Microsoft Office, internal reporting systems, mobile technology and digital tools.
• Self-motivated, proactive and solutions-focused, with the confidence to work independently from home and on the road.
• Full UK driving licence and appropriate insurance for business use of a personal vehicle.
• Must be able to work Wednesday to Sunday each week
• Basic understanding of health and safety, Challenge 25, GDPR and confidentiality requirements.

Nice to have

• Previous experience within a field marketing or brand activation agency.
• Experience managing complaints or resolving issues in line with company policy.
• Good working knowledge of UK geography.
• Level 2 Food Hygiene qualification.

• Salary £30K-£35K per annum
• Home-based with frequent travel to retailers
• 23 days annual leave plus bank holidays
• Retail discounts scheme
• Employee Assist Programme
• Season ticket loan
• Head office location has multiple perks including on site gym, free breakfasts, and onsite cafe